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Director-tele Account Development

4 months ago


Sunrise, United States Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**Role Objective**

The **Director, Tele Account Development** is a hybrid position leading a team of individual contributors responsible for business development and management of a portfolio of high-value existing small to mid-size customers. This position will drive results through thought leadership, rigorous performance management and coaching and development of a high performing team.

**Responsibilities**:
**Strategic planning** **(20 - 30% of time)
- Drive overall territory growth and retention strategy to achieve business goals and scorecard targets
- Collect customer feedback and distribute internally to influence product development based on customer need

**Coaching and development** (20 - 30% of time)
- Coach and develop a group of individual contributors to drive growth and hit scorecard targets
- Hire and on-board new managers to build a strong team and support team development by regularly conduct 1:1 coaching sessions and team huddles

**Performance management** (**10 - 20% of time)
- Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development
- Work closely with internal partners to develop cross-sell opportunities

**Account development** (10 - 20% of time)
- Identify key client opportunities, handle client escalations, as needed
- Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets

**Compliance** **(100% of time)
- Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
- Support Operational Excellence team in call monitoring processes to support high quality customer interactions

**Knowledge, Skills, Attributes, and Experience**

**Knowledge and Skills**

**Client development**
- Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership

**Coaching**
- Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions

**Performance management**
- Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results

**Demonstrating value**
- Provide strategic thought leadership to help drive the overall account business strategy
- Proactively and consistently demonstrates the value of partnering with American Express

**Results focus**
- Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks

**Market, industry, & product knowledge**
- Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

**Attributes**
- Strategic thinking
- Leadership and team motivation
- Personal accountability
- Compliance focused

**Experience**
- Bachelor's degree preferred
- Experience leading sales teams, 5 - 7 years minimum
- Experience partnering with clients across various markets / industries
- Experience in a highly-regulated industry

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefit