Coordinator Ii
2 weeks ago
Overview:
To coordinate assigned departmental projects and provide complex administrative support to senior management. Develops, implements and monitors processes, tools, and systems for collecting, tracking and managing information required for monitoring performance and deadlines. Develops and produces reports. In addition to the Coordinator I duties, the Coordinator II gives presentations, training, and guidance to internal PHC audiences. The Coordinator II also monitors inventory control processes, reporting schedules, and regulatory deadlines.
**Responsibilities**:
- Provides administrative support to management and general office and clerical duties as needed to support the department.
- Documents desk procedures and updates annually to ensure content is current.
- Enters data into various software systems. Maintains and updates all databases in use accurately. Uploads department documents and files to SharePoint ensuring content is organized and up-to-date.
- Processes inventory by receiving and scanning documents, assigning numbers and tracking completion dates using Excel and other tools.
- Produces and maintains correspondence, forms, reports, and other needed documentation.
- Verifies member eligibility both electronically and using online systems.
- Intakes information over telephone from providers for referral and authorizations.
- Performs general office and clerical duties as needed to support the department; opens, sorts, date stamps, and distributes mail; answers telephones and determines urgency and priority of requests, questions, and issues; routes calls to appropriate staff in a courteous and professional manner; copies, faxes, files, and generates routine letters to providers and members.
- Coordinates meetings, including but not limited to, creating agendas, taking minutes, and setting up conference rooms.
- Makes presentations to internal PHC audiences of all levels.
- Provides guidance and education on departmental contacts resources and information.
- Provides training and support to staff in the use of software, department programs, policies, and procedures.
- Assists with requests from other departments by investigating facts, providing information, and/or escalating the issue to the appropriate person as needed.
- Participates in the design of process improvements and supports the department with development of procedures, tracking and reporting tools.
- Participates in special projects, assignments and/or other tasks as needed.
- Coordinates and monitors inventory control processes to ensure production standards are met.
- Monitors reporting schedules and regulatory deadlines to ensure deadlines are met.
- Other duties as assigned.
Qualifications:
**Education and Experience**
High School Diploma or equivalent. At least one (1) year of related
- experience required.***
**Special Skills, Licenses and** **Certifications**- Knowledge of alpha-numeric filing systems. Proficient in use of
- Microsoft Suite. Valid California driver’s license and proof of current
- automobile insurance compliant with PHC policy are required to operate
- a vehicle and travel for company business. Bilingual skills in Spanish,
- Tagalog, or Russian may be preferred.**Performance Based Competencies**
Strong oral and written communication skills and customer service
- orientation. Must be able to work in a fast-paced environment and
- maintain courtesy and composure. Ability to function effectively with
- frequent interruptions.**Work Environment And Physical Demands**
More than 70% of work time is spent using a computer. Ability to lift, carry or move objects of varying size, weighing up to 25 lbs.
**All HealthPlan employees are expected to**:
- Provide the highest possible level of service to clients;
- Promote teamwork and cooperative effort among employees;
- Maintain safe practices; and
- Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.
**HIRING RANGE**:
$24.02 - $ 27.62
**_
IMPORTANT DISCLAIMER NOTICE_**
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.
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