Veterans Service Officer

2 weeks ago

McLean County IL, United States County of McLean, IL Full time

Department:

- Veterans Assistance Commission
- Job Status:

- Full-Time
- Details:
**Advertisement**:
**Position Title: Veterans Service Officer**

**Starting Salary: $52,606 - $57,789**

**Basic Schedule: Monday-Friday, 8:00 am-4:30 pm**

**Position Summary**

The McLean County Veterans Service Officer is involved in preparing and presenting benefit claims for military personnel, veterans, their dependents and/or survivors; consults and corresponds with clientele and the community on an ongoing basis relative to law changes, amendments and deletions which may affect eligibility or the policy of any number of given veterans programs; interviews and advises clientele, and researches applicant's military, social, educational, vocational and medical histories to gather information to develop and support claims.

This position is part of the Veterans Assistance Commission, and reports to the Superintendent.

**Essential Duties and Responsibilities**
- Meet and counsel with clients of the McLean County VAC concerning VA benefits and enrollment processes.
- Create and file claims for Veterans for service-connected disability and VA Pension.
- Make field visits across McLean County to meet with Veterans and assist with filing claims for VA benefits.
- Conduct investigations of claims for benefits and work with agencies outside the VAC in a cooperative, professional manner.
- Investigate from multiple sources information relevant to client need to file claims. This involves websites, manuals, and other reference materials to accomplish everyday work tasks.
- Must be able to deal with situations involving clients who may be experiencing mental or emotional issues.
- Must evaluate client needs beyond their initial dialogue to assist them in understanding the very complex nature of dealing with the VA.
- Must keep the Superintendent of the VAC appraised of ongoing activities and maintain a “work-team” environment in a small office atmosphere.
- Must be able to work evenings and/or weekends as needed; roughly 30% of work time will be spent traveling throughout McLean County.

**Knowledge, Skills, and Abilities**
- Ability to work independently, especially while in the field.
- Ability to be compassionate with Veterans and families.
- Ability to interact with clients in a professional manner which maintains control of possible volatile situations.
- Knowledgeable of a wide range of information concerning complex rules, processes, and procedures from government agencies, including the VA.
- Ability to communicate verbally, in writing, and using social media with a wide range of clients to accomplish VAC goals.
- Skills in using a computer and Microsoft Office software.
- Ability to analyze and interpret military, private medical records, and reports in terms of establishing entitlement to Veteran's Administration benefits.
- Ability to work in a work team environment to achieve VAC success in a small office/department.
- Ability to say “no” when appropriate and in a manner which will not alienate the client, other employees, and the public.
- Ability to operate a motor vehicle for field visits across McLean County.

**Required Qualifications and Experience**
- Requires an honorable discharge from service in the Armed Forces of the United States.
- Requires knowledge, skill and mental development equivalent to the completion of two years college with emphasis in business administration or public administration.
- Employees must obtain U.S. Department of Veterans Affairs Accreditation within their probationary period. Failure to achieve accreditation will result in termination of employment. Accreditation is achieved by completion of State of Illinois, Department of Veterans’ Affairs, self paced training and certification testing with a minimum score of 70%.
- Requires re-accreditation every 5 years while fulfilling the duties of a Veterans Service Officer.
- Valid Illinois Driver’s License.

**Physical Attributes and Demands**

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Requires mental acuity including the ability to make rational decisions through sound logic and deductive processes, the ability to express ideas by means of the spoken word and possess close visual acuity. Requires the ability to drive a car.

**Work Environment**
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

This job description is intended to describe the general nature and level of the work being performed by the person in this position. Principal duties and responsibilities are intended to describe those functions that are essentia

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