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Assistant General Manager 3

3 months ago

Bronx, United States L+M Development Partners Full time

C+C Apartment Management LLC is recognized as an industry leader in management and real estate operations. Our team manages the day-to-day operations of over 18,000 residential dwelling units across approximately 400 multi-family buildings throughout the New York Tri-state area. The C+C portfolio contains market rate, mixed market rate, affordable and full tax credit/affordable properties.

Our mission is to provide exceptional property management services that meet the diverse needs of our various constituents, including our residents, the local community, government and financing agencies, and the owners of the properties. C+C offers a full breadth of management services to improve and enhance a property’s revenue, cost control measures, maintenance, financial reporting, and resident relations.

**Areas of Responsibility and Job Requirements**:
Responsible for assisting the General Manager (GM) in the oversight of all operational aspects of a particular development/asset. The AGM will assume partial operational control of the asset in the absence of the GM

**Responsibilities include, but are not limited to**:

- Manages the Assistant General Manager (AGM) and other site-specific administrative staff
- Oversees and implements site-specific operational policies and procedures to ensure maximum performance by all employees
- Responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logístical coordination of move-ins/vacates/turnover)
- Supports and effectively manages on-site LIHTC and/or Section 8 administration and compliance.
- Oversees payroll and paid time off for site employees, and monitors staff overtime
- Plans, executes, and enforces site-specific operational policies and procedures to ensure maximum performance by all employees
- Oversight and follow-up on all violations issued by City, State, and Federal agencies
- Procure all vendors, services, and necessary materials transparently and in accordance with C&C policies and procedures, ensure that spending is aligned with budget projections, and actively review and approve invoices
- Mitigation and aggregation of pre-acquisition Housing Quality Standards (HQS) violations, which include uploading completed NE-2 forms onto the Division of Tenant Resources (DTR) portal
- Oversee implementation and effectuation of all resident A/R collections + legal arrears process
- Oversight of rent collection and resident arrears outreach follows guidelines issued by NYCHA, as applicable
- Work with counsel and other parties on tenant arrears, insurance matters, and other legal issues as they arise
- Actively pursue tenant arrears and initiate non-payment proceedings
- Oversee BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements
- Closely monitors, and supervises staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc.
- Oversees the coordination with Builders on construction and resident relocation, as applicable
- Historical tracking and monitoring of monthly resident outreach notifications, working closely with social services, community affairs, and community leader teams
- Responsible for preparing and submitting of NYCHA related reports no later than the 5th of each month as a NYCHA requirement
- Work closely with Development + L+M Builders teams as well as interface with related partners, stakeholders, and ownership groups
- Responsible for enacting and enforcing organizational initiatives/SOPs
- Closely monitors the performance of their direct reports and coordinates with HR on progressive disciplinary measures
- Plays a critical role with the development team(s) in executing both short
- and long-term initiatives/strategies across both the residential and retail components.
- Oversees incident reporting efforts - ensuring that all parties (site security, leadership, insurance, and legal teams) are engaged, and details are properly recorded
- Manages the violation process until completion
- Oversees and ensures that all CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, and operating and CAPEX budget preparation are effectively handled
- Supports the leasing team on any/all renewal, lease termination, and/or lease negotiations
- Liaise with Community Affairs to ensure resident feedback is incorporated into property operations and supports any/all L+M/C&C Community Affairs initiatives, with social services team/agencies to support the at-risk residential population and residents as needed
- Maintains full accountability and plays a direct leadership role in supervising agency-specific regular inspections (i.e. REAC, MOR, API, etc.).
- Works closely and collaborates with the Asset Management team as well as any/all partners, stakeholders, and co-developers to drive additional value and control expenditures
- Manages all CAPEX