Call Center Specialist

1 week ago

San Diego, United States UC San Diego Health Full time

Payroll Title:

- HOSP BLANK AST 3
- Department:

- FAC PRAC PRIMARY CARE
- Hiring Pay Scale
- $26.18 - $32.54 / Hour
- Worksite:

- Lightwave Avenue
- Appointment Type:

- Career
- Appointment Percent:

- 75%
- Union:

- EX Contract
- Total Openings:

- 1
- Work Schedule:

- Days, 8 hrs/day, Monday-Friday**#130065 Call Center Specialist **:**Filing Deadline: Tue 6/11/2024**

**UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.**

**DESCRIPTION**:
Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling, and insurance verification in a busy, patient-focused contact center. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, securing authorization for scheduled services,scanning incoming medical records, obtaining outside records, data entry and template management. Responsibilities emphasize exemplary customer service and exceptional quality. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient accounts. Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems. Operates Epic system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patients of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned. Other related duties as assigned.

**MINIMUM QUALIFICATIONS**:

- Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.
- Previous experience in a call center and/or customer service environment.
- Epic Cadence scheduling experience or similar function.
- Knowledge of third-party payors including federal, state and private health plans.
- Proven ability to handle multi-line incoming customer calls, schedule appointments, and perform online registration. Must have excellent customer service skills.

**PREFERRED QUALIFICATIONS**:

- Experience in a fast paced, multi-specialty clinic.
- Bilingual English/Spanish.
- Authorization and registration experience.
- Referrals experience.
- Building templates experience.
- EPIC.

**SPECIAL CONDITIONS**:

- Must be able to work various hours and locations based on business needs.
- Must be willing and able to float to other locations as requested. Possible overtime.
- Pay Transparency Act_

Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $26.18 - $32.54

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

**If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.**

**If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.**

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer.

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