Contact Center Specialist I
1 week ago
Job Title: Contact Center Specialist at Sharp HealthCare
Location: Copley Drive, San Diego
Department: Customer Service
Job Status: Per Diem
Shift: Day
Hours:
- Shift Start Time: 8:30 AM
- Shift End Time: 5 PM
- AWS Hours Requirement: 8/40 - 8 Hour Shift
Additional Shift Information:
- Weekend Requirements: No Weekends
- On-Call Required: No
- Hourly Pay Range: $33.334
Job Description:
As a Contact Center Specialist at Sharp HealthCare, you will provide exceptional customer service by assisting patients with new registrations and guiding them through SRS features and programs. Your responsibilities will include answering incoming calls, updating patient accounts, verifying insurance eligibility, and communicating effectively with patients and clinic staff. Additionally, you will support patients through various communication channels, ensuring high-quality service in a fast-paced environment while meeting performance metrics.
Required Qualifications:
- High School Diploma or Equivalent
- 1 year of relevant work experience in customer service, retail, or call center; or two years of post-secondary education or higher
Preferred Qualifications:
- Experience in a service-oriented environment, preferably in a call center or medical office
Essential Functions:
- Provide prompt and accurate customer service to internal and external customers
- Collaborate with site partners to address patient needs efficiently
- Utilize electronic health records to schedule appointments and update patient information
- Resolve patient messages and provide real-time support for patient concerns
- Manage scheduling and tasks effectively based on patient needs and physician schedules
Knowledge, Skills, and Abilities:
- Ability to work in a fast-paced environment and navigate multiple programs effectively
- Excellent telephonic communication skills
- Strong computer skills and ability to multitask with interruptions
- Critical thinking and change management abilities
Join the Sharp HealthCare team, an equal opportunity and affirmative action employer, and be part of a supportive work environment dedicated to providing exceptional care to patients.
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