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Call Center Coordinator

4 weeks ago

Spring, United States 4G Dental Lab Full time

_**Call Center Coordinator **_

**Objectives of this role**:

- **Handle a large volume of inbound and outbound calls in a timely manner**:

- **Identify customer needs, research issues, resolve complaints, and provide solutions**:

- **Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team**:

- **Recommend improvements for systems and processes to boost organizational efficiency**

**Responsibilities**:

- **Memorize scripts for products and services, and refer to them during calls**
- **Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately**:

- **Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate**:

- **Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality**:

- **Create and maintain record of daily problems and remedial actions taken, using call-center database**:

- **Leverage data and insights gathered by the call center to recommend and influence process improvements**

**Required skills and qualifications**:

- **High school degree or equivalent**
- **Experience working in a call center or customer-support role**:

- **Strong active-listening and verbal-communication skills**:

- **Proficiency in problem-solving**:

- **Ability to multitask and manage time effectively**

**Preferred skills and qualifications**:

- **Expertise in conflict resolution**:

- **Experience in customer sales**

**Job Types**: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Spring, TX 77386 (required)

Ability to Relocate:

- Spring, TX 77386: Relocate before starting work (required)

Work Location: In person

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