Spanish Call Center Representative

4 weeks ago

China Spring, United States Tivly Full time

Job Type

Full-time

Description

Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs.

Summary:

The remote Bilingual Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.

The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and comfortable reading scripts. The ability to speak, read, and translate scripts on the spot in English and Spanish is required. Candidates must reside in the United States.

As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

Requirements

  • Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs
  • Follow communication scripts and use knowledge of products and services to go off-script when necessary
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
  • Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards
Equipment Requirements:
  • Must have a Windows, Apple desktop/laptop or Chromebook
  • Access to high-speed internet
  • Dedicated work space
  • Processor: Intel i5 8th Generation, Intel Celeron N4500 or AMD Ryzen 5 series or newer.
  • Processor: macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14)
  • RAM & CPU: less than 80% usage
  • RAM (physical memory): minimum 8 GB
Qualifications:
  • Bilingual in Spanish and English (required)
  • Minimum of 2 years of customer support experience in a call center environment
  • Minimum of 2 years working remote
  • High School diploma or equivalent.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Strong time management and decision making skills.
  • Adaptability and accountability


Inclusion: It's Simple, We All Belong

Tivly celebrates diversity and equality We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do, it's what Tivly chooses to do.

Salary Description

13.50

  • Spanish Call Center Representative

    4 weeks ago

    China Spring, United States Tivly Full time

    Job DescriptionJob DescriptionDescription:Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who...

  • Call Center Representative

    2 weeks ago

    Spring, United States charm dental Full time

    **Job Overview**: **Responsibilities**: - Answer incoming calls from customers promptly and professionally - Provide accurate information about Charm Dental - Analyze customer needs and offer appropriate solutions - Enter and update in comm log - Handle complaints or concerns with patience and empathy and report to supervisor - Follow communication scripts...

  • Call Center Representative

    4 weeks ago

    Silver Spring, United States Clark Creative Solutions, LLC Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong communication...

  • Bilingual Call Center Analyst

    4 weeks ago

    Silver Spring, United States Clark Creative Solutions LLC Full time

    We are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in both English and Spanish and have a passion for...

  • Bilingual Call Center Analyst

    4 weeks ago

    Silver Spring, United States Clark Creative Solutions LLC Full time

    We are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in both English and Spanish and have a passion for...

  • Bilingual Call Center Analyst

    4 weeks ago

    Silver Spring, United States Clark Creative Solutions Full time

    Job DescriptionJob DescriptionWe are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in both English and...

  • Bilingual Call Center Analyst

    4 weeks ago

    Silver Spring, United States Clark Creative Solutions Full time

    Job DescriptionJob DescriptionWe are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in both English and...

  • Bilingual Call Center Analyst

    4 weeks ago

    Silver Spring, United States Clark Creative Solutions, LLC Full time

    Job Overview: We are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in both English and Spanish and have a...

  • Call Center Representative

    4 weeks ago

    Silver Spring, United States Advantia Health Full time

    OB-Gyn Associates of Advantia is seeking a full-time bilingual Call Center Representative. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Job Responsibilities: * Serves patients by greeting and helping them on the telephone,...

  • Call Center Representative Bilingual

    3 weeks ago

    Silver Spring, United States CareerBuilder Full time

    OB-Gyn Associates of Advantia is seeking a full-time bilingual Call Center Representative. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Job Responsibilities: Serves patients by greeting and helping them on the telephone,...

  • Call Center Representative

    2 weeks ago

    Silver Spring, United States Advantia Health Full time

    OB-Gyn Associates of Advantia is seeking a full-time bilingual Call Center Representative. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Job Responsibilities: Serves patients by greeting and helping them on the telephone,...

  • Call Center Representative

    2 weeks ago

    Silver Spring, United States Advantia Health Full time

    OB-Gyn Associates of Advantia is seeking a full-time bilingual Call Center Representative. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience.  Job Responsibilities: Serves patients by greeting...

  • Call Center Analysts

    4 weeks ago

    Silver Spring, United States Magadia Consulting Inc Full time

    This is a contract Call Center full time position for a bilingual (fluent in Spanish and English) Call Center Analyst. This person will manage a large number of inbound and outbound calls and emails in a timely manner. This person will perform address research, locate client information, and keep a record of all conversations in our call center database, in...

  • Call Center Analysts

    4 weeks ago

    Silver Spring, United States MAGADIA CONSULTING INC Full time

    Job DescriptionJob DescriptionThis is a contract Call Center full time position for a bilingual (fluent in Spanish and English) Call Center Analyst. This person will manage a large number of inbound and outbound calls and emails in a timely manner. This person will perform address research, locate client information, and keep a record of all conversations in...

  • Call Center Representative

    2 months ago

    Silver Spring, United States Children's National Health System Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Respons Call Center, Representative, Customer Service, Insurance, Healthcare, Technology, Information, Patient

  • Call Center Representative

    4 weeks ago

    Silver Spring, United States Children's National Medical Center Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure information entered...

  • Call Center Representative

    4 weeks ago

    Silver Spring, United States Children's National Medical Center Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure information entered...

  • Call Center Representative

    2 weeks ago

    Silver Spring, Maryland, United States Children's National Medical Center Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate withparents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure information entered...

  • Call Center Team Lead

    4 weeks ago

    Spring, United States Randstad North America, Inc. Full time

    Client job description As a Call Center Team Lead, your focus will be on the overall development and management of Customer Service Representatives. You will coach your team to success and address performance deficiencies and reinforce positive behav Team Lead, Call Center, Staffing, Lead

  • Call Center Team Lead

    15 hours ago

    Spring, United States Randstad North America, Inc. Full time

    BYOD (Bring Your Own Device) No Chromebook, No Mac. Book - Client job description As a Call Center Team Lead, your focus will be on the overall development and management of Customer Service Representatives. You will coach your team to success and ad Team Lead, Call Center, Technology, Staffing, Lead