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Call center team lead

2 months ago

Spring, United States Randstad Full time

*BYOD (Bring Your Own Device) No Chromebook, No MacBook* Client job description As a Call Center Team Lead, your focus will be on the overall development and management of Customer Service Representatives. You will coach your team to success and address performance deficiencies and reinforce positive behaviors.

What you'll be doing: Conduct training for call center staff Coach customer service staff on work procedures including but not limited to proper call handling and maintaining call quality standards Provide constructive feedback and positive reinforcement to drive performance Performance management of temporary customer service associates including, call handling metrics, and behavioral observations Adherence to Best Practices, Policies, and Procedures to ensure fair and consistent management of all temporary customer service representatives

Must be Professional, Energetic, Enthusiastic and a Leader

salary: $18 - $22 per hour
shift: First
work hours: 8 AM - 6 PM
education: High School

Responsibilities

Coaching and Managing Contact Center Agents
Administrative Duties
Payrolling
Attendance, Behavioral and Performance Management
Act as SME and provide assistance as needed
Other duties as assigned by your leader

The essential functions of this role include:

working up to 5 hrs of overtime per week
Skills Schedule Adherence Leading Supervising (1 year of experience is required) Influencing Managing Call Center Support Providing Feedback Health Insurance Policies Quality Assurance Telephone Etiquette Team Building
Qualifications Years of experience: 1 year Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.