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Housekeeping Supervisor

3 months ago

Lake Junaluska, United States Lake Junaluska Assembly Inc Full time

**LJA Mission Statement**:
The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.

Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a ministry of The United Methodist Church and plays a vital role by providing a location for training and renewal. Each year Lake Junaluska will host over 200,000 guests who are engaged in spiritual training, recreation or renewal events and activities. Our guests include religious, non-profit and secular groups. We are also a residential and vacation community.

**Essential Functions**:

- Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to exceed guest expectations.
- Regularly evaluate that direct reports are abiding by safe work practices.
- Provide input to Department Director regarding work performance of direct reports.
- Perform routine inspections of all guest rooms to ensure the highest quality of hospitality standards are met for every guest.
- Ensure work is performed within compliance of all policies, procedures and standards with an emphasis on continuous improvement.
- Responsible for the accountability of housekeeping staff in the fulfillment of daily assignments, quality of work, and completing work in a timely manner.
- Responsible for keeping Department Director informed when supplies are needed to maintain adequate levels of inventory for a clean, safe and comfortable environment for LJA guests.
- Responsible for the supervision of housekeeping direct reports, which involves direct and indirect responsibilities for enforcing departmental and company policies and procedures, scheduling, training, and delegating work assignments.
- Perform all other duties as assigned

**Knowledge, Skills and Abilities**:

- A minimum of 14 years relevant experience in hotel hospitality as it relates to housekeeping.
- Must have demonstrated effective communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service.
- Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.
- Ability to read and comprehend instructions furnished in written, oral, or schedule formats.
- Ability to read and interpret documents such as safety rules, MSD sheets, operating and maintenance instructions, and procedure manuals.
- Must have excellent organization skills.
- Ability to solve practical problems and handle a variety of customer, client and employee questions.
- Must have a valid driver’s license
- Must be willing to work a flexible schedule to include nights/weekends/holidays as required

**Performance/Success Factors**:

- Be punctual to work and other related functions
- Performs well in a team environment
- Complete work in a timely, accurate, and thorough manner
- Ability to prioritize daily tasks and events.
- Perform routine duties with mínimal supervision.
- Provide leadership to others through example and sharing of knowledge/skills.
- Strives for excellence in all tasks and duties and fosters an attitude of exceeding guest expectations.
- Able to work independently but operate within LJA policy guidelines using independent judgment.

**Working conditions**:

- Indoor/outdoor environment with adequate ventilation and exposure to changing weather conditions.
- Moderate physical activity performing strenuous and non-strenuous activities with moderate to loud noise.
- Well-lighted, heated and air-conditioned indoor office setting with adequate ventilation.
- Ability to coordinate work, occasionally moves about, able to stand, walk, sit, manual dexterity to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, talk to and hear staff and customer requests, and also lifts or otherwise move objects weighing up to 100 pounds.
- Must have adequate vision to carry out daily activities.
- Must be able to see close and at a distance (20 feet or more), good peripheral vision.
- Hours: Monday through Sunday, days/weekends/nights/holidays as required.

Lake Junaluska is an Equal Opportunity Employer