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Inbound Returns Specialist

4 months ago

Romeoville, United States Sandvik Full time

Sandvik Mining & Rock is recruiting for an Inbound Returns Specialist for our Romeoville warehouse Inbound operations.- Sandvik Mining & Rock, the leading global supplier of equipment and tools, service and technical solutions for the mining industry, currently has an opening for Inbound Returns Specialist.JOB PURPOSE
- As the Inbound Returns Specialist, you will be responsible for researching and communicating returns along with updating the warehouse management system within the guidelines of all established policies and procedures. You will contribute to a clean and safe working environment ensuring an effective and efficient execution of the distribution operations, profitability of the organization and customer satisfaction through performing basic distribution operational processes maintaining quality and productivity standards

**MAIN RESPONSIBILITIES**:
- Adheres to all Sandvik policies, SOPs, safety, and environmental practices-
- Uses correct tools and materials safely in executing operational processes and inspections e.g. MHE-
- Maintain inventory records-
- Distribute and organize Returns by dates and priorities-
- Verify, and report any OS&D issues-
- Respond/create E-mails and LPS tickets for issues solutions-
- Makes sure the daily tasks are completed in a timely manner-
- Support the IB leading team-
- Oversee pre-crate and Table Worker team members-
- Transport parts/orders utilizing multiple different MHEAccurate reporting of completed packages/shipments, separating packages by carrier and service, and ensuring that orders are completed per Sandvik policies and procedures.-
- Reporting all found non-conformances-
- Perform other warehouse operations such as other MHE, Dock and/or Tablework functions, inspection of product to look for damages and ensure proper quality and counting of product based on vendor/customer order quantities.-
- Follow instructions by leadership-
- Labor share throughout facility-
- Participates in continuous improvement projects-
- Warehouse administration and housekeeping-
- Other duties as assigned due to business needsEXPERIENCE- 1-2 years’ experience in Warehousing/ Distribution/ Supply Chain environment, Inventory- Forklift driving experience/certification Ability to use RFT, Warehouse Management System, Badge related systems and other warehouse systems as assigned.EDUCATION, LICENCES & CERTIFICATES- High School or equivalent experience. Post-secondary education/training in business or supply chain discipline would be of advantage.- Forklift driving experience/certificationOTHER:- Desirable English Proficiency: Upper Intermediate (CEFR B2/ Completed EF level 9) Must be able to read and interpret customer orders, procedures and policies. Ability to effectively communicate to managers, supervisors, team leads and other employees to address customer or warehouse issues. Must be able to read, write and speak English fluently.
- Organization Contribution: Operational controls, Warehouse efficiency, Warehouse improvement, Performance management
- Attention to detail
- MS Office and WMS Computer experience
- Research capability
- KPIS: Inbound & outbound on time, Returns compliance, LPS close-out time, Goods in transit aging
- Lifting up to 50lbs
- Standing for long periods of time (8+ hours a day)KEY STAKEHOLDERS:
COMPETENCIES- RATING- TECHNICAL / FUNCTIONALExperience in Warehousing/ Distribution/ Supply Chain environmentA valid forklift or reach truck licenseAdministrative skills- RATING- BEHAVIOURALShow commitmentPossess excellent communication skillsConveys meanings and intentions wellShows initiativeDisplays competent computer skillsWorks well as a team memberModels appropriate behaviours and attitudes in the workplaceShow commitment- OTHER: SYSTEM KNOWLEDGE/ EXPERIENCE- RATING- SYSTEMProficient in Microsoft office packagePrior exposure to ERP, WMS, TMS and EHS management systems (experience with Aurora and DI is beneficial)