Supervisor, Order Processing
1 month ago
**RESPONSIBILITIES**
- Manage and participate in the development and implementation of goals, objectives, policies, procedures, and priorities.
- Utilize metrics to monitor and evaluate the efficiency and effectiveness of tasks and processes; recommend performance improvements.
- Collaborate with other departments and stakeholders to coordinate and streamline operations.
- Develop and provide correspondence, reports, updates, resolutions, and presentations to management, as required.
- Ensure adequate flow of information within the team to facilitate other business operations.
- Encourage professionalism, and seek team involvement, creativity, and respect.
- Select, train, motivate, and develop personnel.
- Plan, direct, coordinate, and allocate tasks and responsibilities.
- Delegate while ensuring accurate, quality, and timely work.
- Review and evaluate work and procedures; meet with the team to identify and resolve problems.
- Conduct employee evaluations and work with the team to correct deficiencies - seek the Manager’s assistance as required.
- Perform difficult and complex duties including resolution of escalated customer issues and assist the team as necessary.
- Carry out any other relevant duties as required.
**OPERATIONAL SKILLS**
- Drive for results.
- Strategic Thinking and Planning.
- Leadership and Team Management.
- Problem-solving and Decision-Making.
- Adaptability and Change Management.
**PERSONAL AND INTERPERSONAL SKILLS**
- Effectively communicate and collaborate.
- Establish and maintain cooperative relationships.
- Imbued with a strong sense of customer focus (internal/external)
- Energized by challenges and drawn towards opportunities.
- Committed to self-improvement and development through the role.
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