Supervisor, Order Processing
1 week ago
RESPONSIBILITIESManage and participate in the development and implementation of goals, objectives, policies, procedures, and priorities.
Utilize metrics to monitor and evaluate the efficiency and effectiveness of tasks and processes; recommend performance improvements.
Collaborate with other departments and stakeholders to coordinate and streamline operations.
Develop and provide correspondence, reports, updates, resolutions, and presentations to management, as required.
Ensure adequate flow of information within the team to facilitate other business operations.
Encourage professionalism, and seek team involvement, creativity, and respect.
Select, train, motivate, and develop personnel.
Plan, direct, coordinate, and allocate tasks and responsibilities.
Delegate while ensuring accurate, quality, and timely work.
Review and evaluate work and procedures; meet with the team to identify and resolve problems.
Conduct employee evaluations and work with the team to correct deficiencies - seek the Manager's assistance as required.
Perform difficult and complex duties including resolution of escalated customer issues and assist the team as necessary.
Carry out any other relevant duties as required.
OPERATIONAL SKILLSDrive for results.
Strategic Thinking and Planning.
Leadership and Team Management.
Problem-solving and Decision-Making.
Adaptability and Change Management.
PERSONAL AND INTERPERSONAL SKILLSEffectively communicate and collaborate.
Establish and maintain cooperative relationships.
Imbued with a strong sense of customer focus (internal/external)Energized by challenges and drawn towards opportunities.
Committed to self-improvement and development through the role.
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