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Outreach Program Supervisor

3 months ago

Winslow, United States North Country HealthCare AZ Full time

**North Country HealthCare** is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Family Medicine, Pediatrics, Obstetrics/Gynecology, Dental, Physical Therapy, and Behavioral Health services to the under-served population throughout northern Arizona. We believe in practicing integrative care in an inclusive culture. We treat some of the most vulnerable rural populations in the United States while supporting North Country's mission. We are proud of our Family Medicine Physician Residency, our medical education programs, and our passionate team.

**General Description**

This is a full-time Program Supervisor/Medical Case Manager (MCM) position for the HIV/AIDS Ryan White Part B Program (RWPB). The Program Supervisor/MCM will develop and sustain relationships with organizations and health and community centers within Coconino, Apache, and Navajo counties, including the Navajo, Apache and Hopi reservations in Arizona. Coordinating care involves linking clients to dental, primary care, HIV specialty care, behavioral health, and support services. In addition, the Medical Case Manager will help clients navigate different insurance systems and access other non-Ryan White resources and services available to HIV patients.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Manage the RWPB grant deliverables for Northern Arizona, including providing outpatient medical, medical, and non-medical case management for persons living with HIV/AIDS in the service area.
- Fulfill Medical Case Manager role to coordinate the care of clients.
- Ensure RWPB contract requirements are met, and Standards of Care are followed.
- Enhance and develop relationships with North Country clinics, county health departments, the Arizona Department of Health Services, Indian Health Care Centers on the Navajo, Apache and Hopi reservations, and other agencies serving persons living with HIV in the service area.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Utilize various platforms for program monitoring, data collection, and analysis. Maintain program data for reporting and evaluation.
- Develop applicable policies and procedures and implement process improvement efforts to ensure clients receive the services they are eligible for.
- Facilitate, organize, and utilize systems for tracking client services, demographic information, and program budgets.
- Maintain accurate and complete client files, treatment plans, and program databases, including entering client information into EHR and CAREWare.
- Create and develop a support group for clients enrolled in the RWPB program.
- Effectively demonstrate cultural competence in working with diverse populations.
- Promote North Country's HIV services to organizations and groups.
- Maintain professional working relationships and collaborative partnerships with all clinic staff, clients, healthcare institutions, academic institutions, community organizations, and other stakeholders.
- Monitor program/project spending and adhere to program budgets.
- Participate in program sustainability building (i.e., grant writing, fundraising), as applicable.
- Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
- Travel throughout service areas and regions for meetings, visiting clients, and training as necessary.

**Education**

4-year college degree or equivalent experience resulting in knowledge of a field related to the job, including but not limited to public health, social work, and infectious disease.

**Experience**

Minimum Qualifications/Skills Experience in Public Health or Social Science field. Must have excellent organizational skills, as well as verbal and written communication skills. Supervisory and budget experience strongly encouraged. Strong data analysis and computer skills, Excel and Word required. Must be able to work independently, and manage multiple priorities. Competent working with people of other ethnic backgrounds, low incomes, and in rural areas. Must be able to maintain strict client confidentiality. Some travel required. Able to show flexibility when policies change or with client requests.

**Benefits**
- Earn up to 7 weeks paid time off to cover holidays, personal, and sick time. Accrual starts Day 1.
- Student Loan Repayment/Tuition Reimbursement Program
- Medical insurance for as little as $5 per paycheck
- Dental, Vision, 401k matching, Employee Assistance Program
- Professional development and career growth opportunities

**Compensation**

Starting at $ 56,300 annually + DOE

**_ North Country HealthCare is a VEVRAA Federal Contractor and Equal Opportunity Employer_