Patient Relations Manager

3 weeks ago

Glendale, United States Oak Street Health Full time

Company: Oak Street Health

Title: Patient Relations Manager

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

Role Description:
Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday.

Patient Relations Managers (PRMs) are an integral part of our team. They are the insurance experts at each clinic. They advocate for our patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding Medicare and eligibility. PRMs are key players during Open Enrollment ensuring that our patients are informed of all their options surrounding Medicare.

Core Responsibilities:

- Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
- Serve as internal resource in the clinic on insurance questions for physicians and staff
- Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
- Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
- Manage welcome visits and orientation processes for new Oak Street Health patients
- Support the clinic management team on operational activities, as needed, including scheduling and billing
- Provide exceptional customer service to create an unmatched patient experience
- Foster patient engagement through the design and execution of events, including center tours
- Other duties as assigned

What are we looking for?

We're looking for motivated individuals with:

- A problem-solving orientation and a flexible and positive attitude
- An eagerness to help us build and refine our operating model
- Sales background preferred, but not required
- Experience with and a supportive attitude toward our patient population of older adults
- Familiarity with relevant patient population
- Community health experience preferred
- Proficient PC skills
- Bachelor's degree preferred, or equivalent education and work experience
- Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary
- US work authorization
- Someone who embodies being 'œOaky'

What does being 'œOaky' look like?
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

- Collaborative and energetic culture
- Fast-paced and innovative environment
- Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

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