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Patient Assistance Program Manager

4 months ago

Glendale, United States OPN Healthcare Full time
Job DescriptionJob Description

Essential Duties and Responsibilities:

 Support company operations, including but not limited to:

 

·       Ensure staff implement daily work standards and discuss alternative workflow ideas when appropriate.

·       Monitor scheduling and delivery of medications for clinics as needed.

·       Schedule weekly team meetings to address necessary workflow changes, answer team questions, assign team member roles, coordinate for the upcoming week with team.

·       Schedule initial meetings with new offices to discuss the program, coordinate all necessary follow-up meetings and items required for the office to successfully start using the program.

·       Help cover gaps in workflow when coordinators are absent.

·       Assist with medication enrollment processing as needed.

·       Provide weekly revenue reports to CFO team.

·       Participate in weekly patient support programs overview meeting (educate team on trends/ changes in program seen in the prior week).

·       Communicate with Billing team on patients enrolled in the program.

·       Work with tech team on PAP platform.

·       Train new Patient Assistance Program Coordinators.

·       Assist in keeping track of patient assistance physician requests.

·       Attending meetings with pharmaceutical companies.

·       Improve/ revise program structure as needed and address workflow issues.

·       This role requires on-site presence and is not suitable for remote work.

·       Add additional drugs to the program as needed.

 

Education and/or Work Experience Requirements:

·       Bachelor's degree in healthcare administration, public health, or a related field.

·       Experience with patient financial assistance programs

·       Prior medical assistance or administrative experience in a oncology physician office setting preferred

·       Manager experience required.

 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

·       Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

·       Must be able to lift and carry up to 30 lbs.

·       Must be organized, detail-oriented, and able to multi-task and prioritize in a fast-paced environment.

·       Must have exceptional customer service skills.

·       Excellent written and oral communication skills.

·       Must be able to talk, listen and speak clearly on telephone.

·       Ability to manage priorities and workflow.

·       Ability to work under stress, with interruptions and deadlines.

·       Ability to think logically in following procedures and instructions.

 

Skills & Requirements:

 ·       Highly organized with attention to detail.

·       Excellent verbal and written skills.

·       Excellent interpersonal skills and willingness to work as part of a team.

·       Proficient with Microsoft, Excel, Word, Adobe and related software.

·       Ability to maintain confidentiality while working with patient medical information.

 

Competencies

All employees, in performing their respective tasks and duties, are expected to perform quality work within the deadlines with or without direct supervision; interact professionally with other employers, customers, and suppliers, work effectively as a team contributor on all assignments, and work independently while understanding the necessity for communicating and coordinated work efforts with other employees and organizations.

 

Customer Service

Manages difficult or emotional customer situations, responds promptly to customer needs, responds to requests for service and assistance, meets commitments.

 

Interpersonal Skills

Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.

 

Oral Communications

Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.

 

Written Communications

Writes clearly and informatively, edits work for spelling and grammar; able to read and interpret written information.

 

Teamwork

Exhibits objectively and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.

 

Professionalism

Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.

 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively to customers or employees of organization.

Company DescriptionOPN offers a unique platform of oncology care services leading the industry in value-based clinical and financial outcomes. OPN currently serves 1.7 million health plan beneficiaries in 3 states. OPN is aggressively expanding its large and successful California business model across the country.

OPN partners with physicians and aligns their practices with health insurance organizations and other healthcare payors to deliver industry-leading oncology care while managing costs efficiently. OPN has a demonstrated track record in assisting payors to reduce the increasing costs of medical oncology through a value-based methodology.

OPN Healthcare is committed to creating a diverse environment and is proud to be an equal opportunity employer.

OPN supports a healthy work life balance and provides a comprehensive benefits package.Company DescriptionOPN offers a unique platform of oncology care services leading the industry in value-based clinical and financial outcomes. OPN currently serves 1.7 million health plan beneficiaries in 3 states. OPN is aggressively expanding its large and successful California business model across the country.\r
\r
OPN partners with physicians and aligns their practices with health insurance organizations and other healthcare payors to deliver industry-leading oncology care while managing costs efficiently. OPN has a demonstrated track record in assisting payors to reduce the increasing costs of medical oncology through a value-based methodology.\r
\r
OPN Healthcare is committed to creating a diverse environment and is proud to be an equal opportunity employer.\r
\r
OPN supports a healthy work life balance and provides a comprehensive benefits package.