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Specialist, Revenue Accounting Gift Cards

3 months ago

Phoenix, United States American Airlines Full time

**Intro**:
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

**Why you'll love this job**:

- This job is a member of the Revenue Accounting Payments Team within the Finance Division
- Engage with our customers as you assist with Gift Card Orders and Inquiries

**What you'll do**:

- Fulfill American Airlines gift card orders
- Professionally handle customer concerns and complaints to resolve any customer issues

**All you'll need for success**:
**Minimum Qualifications
- Education & Prior Job Experience**
- High School diploma or GED Equivalency
- 2 years airline experience or related work experience in customer service field/position
- Preferred Qualifications
- Education & Prior Job Experience
- 2 years customer service experience
- General payments and gift card industry knowledge

**Preferred Qualifications
- Education & Prior Job Experience**
- 2 years customer service experience
- General payments and gift card industry knowledge

**Skills, Licenses & Certifications**
- Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
- Self-motivated and able to work in a team environment
- Excellent verbal and written communication skills
- Professionalism in all situations in the workplace and when working with customers
- Trustworthy and dependable
- Multitasking / time management
- Previous customer service experience a plus
- Previous accounting experience a plus

**What you'll get**:
Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself - that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.