Collections Officer
3 weeks ago
Overview:
**Join Virginia Housing and help make a difference as a Loan Collections Officer**
Virginia Housing is one of the nation’s premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.
We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.
**To be successful in this role you must possess**:
- Researching and resolving inquiries by collaborating with internal and external partners.
- Collecting on all stages of delinquent accounts determining appropriate action to bring loan current or refer to loss mitigation.
- Sending out borrower assistance packages
- Having a clear understanding of the FDCPA
- High School Diploma, GED or equivalent vocational/technical training.
- A few years’ experience of mortgage and/or collections experience.
- A good working knowledge of GSE and Conventional default collections guidelines.
- Strong written and oral communication skills.
- Excellent customer service skills with the ability to maintain composure under pressure and in confrontational situations.
- Strong analytical abilities and active listening skills
**Preferred Qualifications**:
- Knowledge of Black Knight/LPS Servicing System
**Work Hours**
- Monday through Friday 8:30pm - 5:00pm
This position will close at midnight on June 5, 2024
Hiring Range: $51,562 - $67,030
A background check will be performed as a condition of employment.
**Internal applicants**
Please review relevant HR policy under 'Employment Practices' on the Zone before applying.
- EOE
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