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Loan Collections

4 months ago

Richmond, United States Virginia Housing Development Authority Full time

Overview:
**Join Virginia Housing and help make a difference as a Loan Collections Officer (Evening)**

Virginia Housing is one of the nation’s premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

**To be successful in this role you must possess**:

- Researching and resolving inquiries by collaborating with internal and external partners.
- Collecting on all stages of delinquent accounts determining appropriate action to bring loan current or refer to loss mitigation.
- Sending out borrower assistance packages
- Having a clear understanding of the FDCPA
- High School Diploma, GED or equivalent vocational/technical training.
- A few years experience in mortgage and/or collections experience.
- A good working knowledge of GSE and Conventional default collections guidelines.
- Strong written and oral communication skills.
- Excellent customer service skills with the ability to maintain composure under pressure and in confrontational situations.
- Strong analytical abilities and active listening skills

**Preferred Qualifications**:

- Knowledge of Black Knight/LPS Servicing System

**Work Hours (Evening Shift)**
- Monday through Thursday 10:30pm - 7:00pm
- Friday 9:30am - 6:00pm
- Last 2 Saturdays of the month 9:00am - 1:00pm

This position will close at midnight on May 17, 2024

Hiring Range: $51,562 - $67,030

A background check will be performed as a condition of employment.

**Internal applicants**

Please review relevant HR policy under 'Employment Practices' on the Zone before applying.
- EOE