Collections Specialist

6 days ago

Richmond, United States Carpenter Co. Full time

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another - all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you_

Carpenter Co. has an immediate opening for a** Collections Specialist** at our corporate office in **Richmond, VA**. This position will be responsible for performing a variety of routine credit and collection duties in accordance with standard procedures to aid in the collection of delinquent accounts.

Your additional responsibilities as Collections Specialist will include:

- Contacts customers to arrange for the payment of past due balances and, as necessary, elevating the customer contact to a decision maker with the authority to release funds for payment and documents status of collection efforts.
- Follows the collection strategies as determined by the Director of Credit.
- Responds to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status of collections efforts.
- Inquiries by telephone and in writing to customer, salespeople, and/or North American Carpenter locations to resolve past due balances.
- Responds to requests from customer, salespeople, and/or North American Carpenter locations to assist in resolution of past due balances.
- Resolves collectable chargebacks.
- Communicates to the Credit Administrator any problem accounts and potential bad debt accounts.
- Ensures strict confidentiality of customer financial records.
- Prepares and recommends accounts to place with outside collection agencies.
- Releases orders in a timely manner as back up to Senior Assistant Credit Administrator or Credit Administrator.
- High School Diploma or GED
- 1+ years of commercial credit and collections experience, preferred
- Strong written and oral communication skills to interact professionally with customers and individuals at all levels of the organization
- Strong attention to detail
- Experience with MS Word and Excel
- Strong negotiating experience is preferred
- Ability to prioritize

**Excellent Comprehensive Benefit Plan**
- We also have 401K, Profit Sharing and a great Benefit Package including Health, Dental, Vision, Life, Disability and paid time off (Vacation and Holidays).

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