Collections Specialist
2 weeks ago
Looking for a Collections Specialist to join one of our Fortune 500 Clients on a Hybrid (3 days onsite 2 days Remote) work schedule. This Collections Specialist is responsible for the resolution of accounts placed into collections. Performance must be maintained as prescribed in Performance Goals outlined by the Collections team Supervisor or Manager within the Specialty Division.
- Job Description
- Perform inbound and outbound collection calls to collect on outstanding balances
- Assist in increasing internal collection efforts while reducing third party collection agency expenses
- Maintain collection queue/portfolio to minimize the risk of bad debt exposure
- Collaborate with internal customers to effectively handle disputes and other questions from external customers
- Communicate timely and effectively via both email and phone with external and internal customers
- Understanding and expertise to execute on assigned Performance Goals via following prescribed training guidelines
- Achieve prescribed productivity standards
- Achieve prescribed accuracy standards
- Contribute to team meeting service level standards set forth by department leadership
- Maintain a professional working relationship with colleagues at Markel
Preferred Education/Experience:
- Associates Degree or 2+ years of Collections experience equivalent
- Strong written and typing skills
- Strong verbal communication skills
- Skilled in Microsoft Office products (Outlook, Word, Excel)
- Strong teammate
- Previous Billing or Collections experience preferred
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