Operations & Sales Specialist

3 weeks ago

New York, United States New York Computer Help Full time

**Job Title: Sales and Operations Manager**

**Company Overview**:
New York Computer Help is a dynamic and rapidly growing company specializing in computer repair and IT support. With multiple office locations, we pride ourselves on providing exceptional customer service and innovative solutions to our valued clients. As we continue to expand, we are seeking a talented Sales and Operations Manager to join our team and drive our business to the next level.

**Position Overview**:
As the Sales and Operations Manager, you will be responsible for overseeing all aspects of sales operations across multiple office locations. This role requires a strategic thinker with excellent sales experience, proficiency in customer membership management, and a strong aptitude for automating tasks to improve efficiency and productivity.

**Key Responsibilities**:

- **Sales Strategy and Campaigns**:

- Develop and implement effective sales strategies to drive revenue growth.
- Plan and execute sales campaigns to attract new customers and retain existing ones.
- **Operations Management**:

- Oversee day-to-day operations across multiple office locations.
- Manage staff scheduling to ensure optimal coverage and efficiency.
- Supervise staff to maintain high standards of performance and customer service.
- Sub in as needed to cover off / sick staff
- **Customer Memberships**:

- Utilize your experience in managing customer memberships to enhance customer retention and loyalty.
- **Task Automation**:

- Identify opportunities to automate repetitive tasks and streamline operations.
- Implement automation tools and processes to improve efficiency and productivity.
- **Dispatch and Coordination**:

- Coordinate office and home computer repair dispatch to ensure timely and efficient service delivery.
- **Financial Management**:

- Perform QuickBooks and Stripe billing to accurately track revenue and expenses.
- **Social Media Management**:

- Manage social media channels to enhance brand visibility and engage with customers.

**Qualifications**:

- Proven track record in sales with a minimum of 3 years of experience in a similar role.
- Experience in managing customer memberships and implementing retention strategies.
- Strong leadership and supervisory skills with the ability to motivate and further develop a team.
- Proficiency in task automation and familiarity with relevant software and tools.
- Excellent organizational and time management skills.
- Experience with QuickBooks and billing systems.
- Exceptional communication and interpersonal skills.
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.

**Benefits**:

- Competitive salary commensurate with experience.
- Opportunity for professional growth and advancement within a rapidly expanding company.

Join New York Computer Help and be part of a dynamic team dedicated to delivering excellence in sales and operations. If you are a strategic thinker with a passion for driving business success, we want to hear from you

To apply, please submit your resume.

Pay: $50,000.00 - $85,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- Day shift

Work Location: In person

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