Call Center Representative

3 weeks ago

Milford, United States La Red Health Center Full time

**Job Summary**:
The Call Center Care Representative acts as a mediator between the patient and staff in managing important and crucial point of care concerns. The Patient Care Representative is the voice of our Health Center and the initial point of contact for the patients with La Red Health Center. They are responsible for handling and managing all phone calls to maintain an efficient and effective operation.

**Essential Responsibilities**:
1. Register new patient information including personal contact information, insurance type, prior medical records and miscellaneous information in the Practice Management system.

2. Operate general office machines to include computers, copy machines, scanners, phones, calculators and fax equipment.

3. Answer telephone, screen calls, respond to routine questions and take messages in accordance with LRHC policies; serve as Patient Care Representative for office or clinics as necessary; greet patients, make appointments or proper referrals according to instructions and procedures; prepare documents and materials for clinics, labs, or x-ray facilities as requested.

4. Participate as integral member of patient centered team with a nurse and physician, communicating with patients to schedule appointments, as a conduit for physicians and nurses.

5. Make appropriate entries into the patients’ electronic medical records. Complete updates in a timely manner.

6. Review and update emergency contact, demographic, and insurance information as appropriate during phone interaction.

7. Maintain voice level appropriate to allow other conversations by other staff to be sustained.

8. Review and monitor iRemind reports and adjust schedules as needed.

9. Review no-show reports and reschedules patients as needed.

**Education and/or Experience**:
1.High school diploma or GED required.

2. Computer proficiency with Microsoft Outlook, Word, Excel required. Prior experience with electronic medical record preferred.

3. Experience with call center settings and or call center systems preferred

**Language Skills**:
Bilingual (English/Spanish) preferred

Pay: From $15.66 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Clinic
- Outpatient

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (required)
- Computer skills: 1 year (required)

**Language**:

- Spanish or Creole (preferred)

Work Location: In person

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