Admissions Specialist Second Shift
2 weeks ago
Admissions Representative at The Ridge Ohio
Join our dedicated team at The Ridge Ohio and play a pivotal role in transforming lives. As an Admissions Representative, you will be the first point of contact for individuals seeking support and guidance. Your role will not only contribute to their journey towards recovery but also shape the welcoming experience of our facility.
Key Responsibilities:
- Be the Voice of Compassion and Support: Handle incoming calls with empathy and professionalism, ensuring that every individual feels heard and supported from the first interaction.
- Engage with Our Online Community: Actively manage our website’s live chat, providing timely and thoughtful responses to inquiries, reflecting our commitment to accessible and immediate support.
- Inform and Enlighten: Offer comprehensive information about our facility and programs, helping potential clients understand how we can meet their unique needs.
- Follow-Up with Care: Proactively respond to online submissions and voicemail inquiries, ensuring no one is left without a response and demonstrating our dedication to accessible care.
- Facilitate Access to Care: Obtain and verify insurance information, simplifying the process for potential clients and providing clarity on coverage and benefits.
- Bridge Communication: Work closely with referral sources, family members, and potential clients to ensure seamless communication and coordination.
- Coordinate Critical Admission Details: Arrange admission dates and times for residential clients, and coordinate bed-to-bed transfers with other facilities, playing a key role in the client’s journey to recovery.
- Be a Team Player: Cover shifts as needed, demonstrating flexibility and a collaborative spirit.
- Contribute to Growth: Assist in marketing research to identify new leads, and seize opportunities for business development and sales, contributing to the facility’s growth and outreach.
- Professional Development: This role offers ample opportunities for professional growth in a supportive and dynamic environment. You will gain invaluable experience in healthcare administration, client relations, and business development.
Join Us:
At The Ridge Ohio, you will be part of a team that values compassion, dedication, and a commitment to making a difference. If you are looking to impact lives and grow professionally in a supportive and dynamic environment, we would love to hear from you.
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