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Hotel Front Desk
3 months ago
As a Front Desk Agent, you will be responsible for greeting guests, fulfilling their requests, answering phone calls, and ensuring overall guest satisfaction. Your main objective is to provide exceptional customer service to guests and to ensure that the front desk and hotel operations run smoothly.
To apply, please visit us in person at 960 Rt 130, Hamilton, NJ 609-689-1260.
**Responsibilities**:
- Greet guests and check them in
- Answer the phone and take reservations
- Respond to guest complaints and requests
- Follow up with guests and other departments
**Skills**:
- Detail-oriented
- Strong problem-solving skills
- Ability to multitask
- Excellent written and verbal communication skills
- Strong customer service skills
- Availability to work overnight
Qualifications:
- Excellent customer service skills
- Previous experience in the front desk or hotel industry preferred
- Strong communication skills
- Knowledge of guest services and the hospitality industry
- Ability to handle multi-line phone systems
- Proficiency in guest relations
- Fluency in multiple languages is a plus
- Familiarity with night audit procedures
- Hospitality management or hotel management experience preferred
**Job Types**: Full-time, Part-time
Pay: From $16.50 per hour
Expected hours: 32 - 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
