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Front Desk Agent

4 months ago

Phoenix, United States Budget Lodge Motel Full time

The Front Desk Clerk is responsible for:
Assisting guests with check-in and check-out, answers and processes phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

**Responsibilities**:

- Maintain positive guest relations at all times.
- Maintain complete knowledge at all times of a) all hotel features/services, hours of operation. b) all room rates, special packages.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Verify registration card information with the guests.
- Process check-in and check-out guests as required.
- Accept and record wake-up call requests.
- Resolve discrepancies on the room status report with Housekeeping.
- Report discrepancies to Manager.
- Capable of confronting a person not following the rules.
- No Nonsense attitude.
- Multi-Tasking.
- Bilingual a plus

MUST BE AVAILABLE ON WEEKENDS

**Salary**: $16.00

Pay: From $16.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Retirement plan

Schedule:

- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Overtime

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Motel or Lodging: 1 year (required)
- Customer Service: 1 year (required)

Ability to Relocate:

- Phoenix, AZ 85021: Relocate before starting work (required)

Work Location: In person