Director, People Operations

2 weeks ago

San Francisco, United States Foursquare Full time

**About Foursquare**

Foursquare is the leading independent location technology and data cloud platform, dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, and achieve better business outcomes. A pioneer of the geo-location space, Foursquare's location tech stack is being utilized by our mobile apps CityGuide and Swarm, as well as the world's largest enterprises and most recognizable brands, like Amazon, Microsoft, Samsung, Spotify, Uber, Airbnb and others.

Foursquare's flexible building blocks include technology to maximize marketing impact and drive incremental real-world engagement (Attribution, Audience, Proximity, SDK); data to deeply understand points of interest and real-world behavior patterns (Places and Visits), and tools to conduct advanced analysis, data enrichment, unification and visualization (Studio).

**About the Position**

Foursquare is looking for a Director, People Operations to join our team located in or near one of our office hubs in New York City or San Francisco.

The People Team aspires to be a force multiplier for Foursquare's transformation from a product company to a platform company. To achieve this, the People Team works in partnership with leaders and team members across the business to build the operational foundations, organizational infrastructure and cultural capacity to fuel vibrancy and velocity at FSQ. The Director, People Operations will be a critical catalyst in this journey, working closely with the other People Team Leaders (People Business Partners, Organizational Development, and Recruitment) and our organizational stakeholders (Executive Team, employees, etc.) to manage and optimize the foundations of our People Team practice: our people team ops.

**In this role, you'll**
- Oversee the People Operations pillar of the People Team; inclusive of our full tech stack, our HRIS (Workday), People Analytics, and the myriad of additional benefits platforms we manage.
- Spearhead the strategic vision for People Operations; emphasizing automation and innovative practices over conventional ticketing systems and shared service centers.
- Drive transformative change in HR operations; utilizing cutting-edge technologies and methodologies to streamline processes, enhance employee experience, and foster operational excellence.
- Spearhead and champion critical People Operations initiatives; including optimizing and improving the operational side of our employee experience in close partnership with our Organizational Development and Business Partner Leads on the People Team.
- Oversee the high quality delivery of critical employee processes such as performance management, benefits administration, and leave and time off management.
- Ensure the People Team works in close, collaborative partnership with our legal, compliance and privacy partners to adhere to regulation requirements while still operating in a principle-based culture.
- Manage our people analytics + data, supporting the team in turning data into insights that drive concrete actions and initiatives for our leaders and their teams.
- Manage the team working on all aspects of benefits administration and develop strategies to drive employee awareness and understanding of all benefit programs.
- Proactively identify any operational barriers or accelerants to achieving organizational strategy and people team strategy that could be addressed via stronger operational foundations or solutions.
- Work with People team to scale our principles, practices and processes as we grow across multiple offices and locations globally
- Champion a culture of continuous improvement, encouraging experimentation within the People Operations domain.

**What you'll need**
- 10+ years experience as a People Operations leader in roles of increasing complexity and scope, partnering directly with senior leaders and Executives
- At least 5+ years directly managing a team of people operations professionals
- Expertise in project and program management, bonus if experienced in more agile methodologies of product management
- Change management expertise and experience managing and implementing complex multi stakeholder initiatives and tech implementations
- Experience leading people analytics or a people analytics team
- Ability to use data to drive strategic business decisions and develop action plans
- Experience working in a start-up environment or in the tech space
- Highly effective interpersonal and communication skills and ability to coach and build rapport with a diverse workforce across multiple locations

**Benefits and Perks**
- **Flexible PTO** - rest and recharge when you need it
- **Industry Leading Healthcare** - comprehensive and competitive health, vision, dental, life insurance
- **Savings and Investment

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