Manager, People Operations

3 weeks ago

San Mateo, United States Firework Full time

Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are customer-centric and inspired to win together offering total solutions with endless possibilities to help our customers increase purchases and conversions using the power of video. At the heart, we are a global and diverse team of “SuperSpark” creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce. Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2. Come reimagine the online customer experience with us.

**_
Summary_**

We are experiencing tremendous growth and excited to add a strategic, hands-on, and ownership-oriented People Ops generalist to our global People Ops team. Operating as both a business partner to some of our largest functions, you also will touch all phases of the employee lifecycle through our integrated systems, reportings, initiatives, and drive key measurements and analytics as we continue to build and refine centralized operations and the people experience.

**_
What you'll be doing_**

People Ops Business
- PartnerPartner with leaders and teams in assigned functions (technical & non-technical) to develop, prioritize, and implement people strategies, capabilities, and organizational design to align with our ambitious business objectives
- Analyze current function performance and develop/drive initiatives to champion a high-performance culture
- Serve as an advisor and coach on diverse people issues and lead complex employee relations with leaders and the teams
- Leverage people analytics, including analyzing trends, to drive data-driven decision that improve People Ops objectives
- Provide and approve compensation and mobility related inquiries, including compensation planning, job leveling, career succession planning, promotions, relocations, etc.
- Support leaders with forecasting and planning their people and talent pipeline needs to meet our strategic agenda

HR Operations
- Own, build, and continuously improve the global HR Operations function; oversee the People Operations tech stack and manage technical and administrative processes, systems, and reportings including assessing new tools and offerings that will drive efficiency and scale
- Serve as the central core of People Operations for our global team through the entire people life cycle; prioritize inquiries to generate offer letters, personnel changes, routine audits, external reports for leaders, and ensure all people transactions are accurately and efficiently entered and tracked across all our systems that impact payroll, benefits, and 3rd party systems
- Configure, support and optimize the design, development and performance of core people information processes, security maintenance, data loads, integrations, and upgrades
- Recommend, advise, and train on process improvements, innovative solutions, and policy changes. Provide advice and options on the best way to automate processes in the system
- Monitor integrations to ensure they are functioning properly and troubleshooting any issues that may arise

**_
We'll be excited if you have_**
- Bachelor's degree
- 5 years of hands-on HR Business Partner and HR operations experience for growth-stage start-ups
- High business acumen; must be able to identify innovative HR solutions and talent management strategies to support the business objectives
- Solid knowledge and understanding of HR processes and compliance. Ideally must have well-rounded HR generalist knowledge
- Superb communication skills. High EQ and possess the verbal, written and interpersonal skills necessary to communicate effectively with all levels of globally dispersed organizations.
- Detail-oriented and data-driven; you are able to build and synthesize quantitative and qualitative data, analyze trends, and influence recommendations
- Operate with urgency in a fast-paced growing environment with excellent prioritization abilities
- Possess strong critical thinking, project management, and problem-solving skills
- Obsessed with continuous process, systems, and operations efficiency and improvement
- Sense of humor to manage the ambiguity, uncertainty, and changes in a fast-growing startup environment

**_
The role is hybrid in our San Mateo office._**

**_Don’t hold back_

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