Representative-acct. Services 22h1
2 weeks ago
**Summary**:
The Account Services Representative is the link between the retailers and Suncast, the manufacturing company that produces the products they buy. This employee ensures that orders are fulfilled in accordance with the customer’s purchase order and with Suncast’s policy. He or she works closely with customers to keep them aware of order status.
**Responsibilities**:
The following duties are considered essential to this position. Other responsibilities may be assigned.
- Enter orders into IVP. These orders may be received via phone, fax, EDI, and mail.
- Provide customers with information about purchase orders they have placed in a timely manner. Information may include order status and shipping confirmation.
- Respond to customer calls concerning their orders. If the employee is not able to answer the question or request immediately, he or she will find the information and return the call promptly. Address all complaints immediately.
- Maintain current customer routing guides and vendor manuals and secure new ones as they are developed. Update IVP and any other system as needed.
- Act as primary customer contact for transportation instructions and notifications of order confirmation. This will include completing truckload routing request forms, faxing, telephoning, and Internet contact.
- Ensure truck load guidelines.
- Maintain an operations’ manual for all customer accounts. This manual will include information found in each routing guide or vendor manual.
- Assist sales in filling out required vendor forms and item set up sheets.
- Verify that customer information notification requests are accurate through coordination with MIS. This will include shipping labels, ASN’s, bills of lading, etc.
- Confirm the correctness of electronically transmitted orders (EDI). Information checked will include item numbers, prices, quantity, shipping method and dating terms.
- Review departmental reports to ensure accuracy and to take appropriate action based on report information.
- Act as back-up for the receptionist.
- Project a positive and professional image at all times. This includes dressing, acting, and speaking in a professional manner.
- Stay informed of new technology, methods, and materials for this position.
- Support and comply with all Suncast safety policies, quality standards, and housekeeping methods at all times. Suncast policies have been developed to ensure compliance with employee law.
**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma required; some college preferred; some customer service experience preferred.
- Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Good problem-solving as well as verbal and written communication skills are essential. This employee must have a clear, professional speaking voice to ensure effective telephone communication.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Entry level PC skills for spreadsheets and word processors are required.
- Ability to sign on and use IVP.
- Ability to use all programs, reports, and queries required for this position.
-
Front Desk Representative
1 week ago
Batavia, United States Advanced Dermatology and Mohs Surgery Full timeBenefits/Perks Competitive salary Paid time off Ongoing training Great benefits Job Summary We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer...
-
Front Desk Representative
3 days ago
Batavia, United States Advanced Dermatology and Mohs Surgery Full timeBenefits/Perks Competitive salary Paid time off Ongoing training Great benefits Job Summary We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer...
-
Front Desk Representative
3 weeks ago
Batavia, United States Advanced Dermatology and Mohs Surgery Full timeJob DescriptionJob DescriptionBenefits/PerksCompetitive salaryPaid time offOngoing trainingGreat benefitsJob SummaryWe are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive,...
-
Front Desk Representative
3 weeks ago
Batavia, United States Advanced Dermatology and Mohs Surgery Full timeJob DescriptionJob DescriptionBenefits/PerksCompetitive salaryPaid time offOngoing trainingGreat benefits Job SummaryWe are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive,...
-
Traveling Site Safety Representative
7 days ago
Batavia, United States Robinson Mechanical Contractors, Inc. Full timeOn-Site Safety Representative This position provides overall assistance to the project supervision and employees to improve the safety performance of the company. Provides guidance and accountability to the project level Supervision and assists with Representative, Travel, Certification, Field Engineer, Project Manager, Project Management, Construction,...
-
Construction Field Representative
1 week ago
Batavia, United States FuseGlobal Partners Full time** Recruiters, please do not respond. This is W2 only **Construction Field Representative (Electrical)Initial term: 1 year (position expected to run longer)Company: Fortune 100 food & beverage/consumer packaged goodsCompensation: Competitive pay, PTO, benefits, 1.5x OTWe are seeking a well experienced Construction Field Representative with expertise in...
-
Automotive Sales Representative
4 weeks ago
Batavia, United States Castilone CDJR Full timeJob DescriptionJob DescriptionJoin Castilone CDJR, a renowned dealership in Batavia, New York, known for its exceptional customer service and commitment to the community. Step into the role of Automotive Sales Representative and be part of a team dedicated to providing top-tier vehicle solutions. At Castilone CDJR, we value teamwork, professionalism, and...
-
GLOW YMCA Member Services Representative
4 weeks ago
Batavia, United States Glow YMCA Full timeJob DescriptionJob DescriptionThis position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains...
-
GLOW YMCA Member Services Representative
1 week ago
Batavia, United States GLOW YMCA Full timeThis position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization...
-
Manager, Photography
10 hours ago
Batavia, United States Shutterfly Full timeAt Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years. The Manager, Photography manages and leads all aspects of photography initiatives, staff, and...
-
Supply Chain Analyst
3 weeks ago
Batavia, United States Suncast Corporation Full timeThe Supply Chain Analyst/Production Planner is responsible for planning production lines and equipment at Suncast. He or she will plan production that often runs 24 hours a day, 7 days a week within a union environment. Materials resource planning (MRP) programs, spreadsheets, and databases are used extensively.The Supply Chain Analyst/Planner will...
-
Supply Chain Analyst
4 weeks ago
Batavia, United States Suncast Corporation Full timeThe Supply Chain Analyst/Production Planner is responsible for planning production lines and equipment at Suncast. He or she will plan production that often runs 24 hours a day, 7 days a week within a union environment. Materials resource planning (MRP) programs, spreadsheets, and databases are used extensively.The Supply Chain Analyst/Planner will...
-
Supply Chain Analyst
3 weeks ago
Batavia, United States Suncast Full timeThe Supply Chain Analyst/Production Planner is responsible for planning production lines and equipment at Suncast. He or she will plan production that often runs 24 hours a day, 7 days a week within a union environment. Materials resource planning (MRP) programs, spreadsheets, and databases are used extensively. The Supply Chain Analyst/Planner will...
-
Patient Access Specialist
6 days ago
Batavia, United States Ensemble Health Partners Full timeThank you for considering a career at Ensemble Health Partners! * ENTRY LEVEL CAREER OPPORTUNITY OFFERING: * Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including...
-
Engineer II
1 week ago
Batavia, United States Graham Corporation Full timeSummary: This position is familiar with all product lines but may focus on one product line to develop product expertise and works independently with some supervision of work. Has successfully managed some medium specification projects that shipped and/or made some sales calls or presentations independently.Can quote and handle Service related issues....
-
Security Guard needed
1 day ago
Batavia, United States Securitas Inc. Full timeSecurity OfficerAccess control, hourly foot patrols of facility required throughout shifts, Sunday through Thursday from midnight to 8:00 a.m.We help make your world a safer place.Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide...
-
Assistant, Executive Senior
4 weeks ago
Batavia, Illinois, United States Standardaero Full timeSenior Executive Assistant - Components & AccessoriesCincinnati, OhioBuild an Aviation Career You're Proud OfAt StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a...
-
Intervention Specialist
2 weeks ago
Batavia, United States The Greater Cincinnati School Application Consortium Full timePosition Type: Special Education/Intervention Specialist (Moderate/Intensive)Date Posted: 3/21/2024Location: Thomas A Wildey CenterDate Available: 08/01/2024Closing Date: 06/01/2024District: Clermont County Board of Developmental Disabilities - websiteThe Intervention Specialist will review and assess present levels of performance for each student on his/her...
-
Project Manager
2 weeks ago
Batavia, United States National Guard Employment Network Full timeJob Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...
-
Project Engineer
2 weeks ago
Batavia, United States Graham Corporation and Subsidiaries Full timeJob DescriptionJob DescriptionDescription:Position Summary: This position is familiar with multiple product lines but may focus on one product line to develop product expertise and works independent with some supervision of work. Has successfully managed some medium specification projects that shipped and/or made some sales calls or presentations...