Performance Manager

2 weeks ago

Owings Mills, United States JLL Full time

JLL supports the Whole You, personally and professionally.

Job Responsibilities
Business Intelligence and Performance
Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.

Contribute to data management and interpretation skills in the team for the account and the model

Deep understanding of contract key performance indicator and reporting requirements and client expectations.

Support development of the shared service model in Financial Services

Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in the model, the industry and the BI/data fields.

Devise and promote creative data visualization.

Alignment to Firm and Financial Services Platform and Shared Service Model Initiatives

Potential requirements include but are not limited to the following:
Support enhancement of technology and tools for account use.

Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations.

Support and drive/culture shift for JLL to become a data-driven organization.

Act as Program Manager for technology, BI, Data, Capex performance initiatives at account level.

Leadership
Identify savings and improvement opportunities, or problems requiring innovative solutions.

Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and results.

Participation in a shared service ‘flow to work’ team which responds to emerging needs by allocating expert resources.

Promote success powerfully, such that our team, vertical and clients recognize the value of your work.

Key Performance Measures
Desired outcomes identified up front and built into each new idea.

Support of current account programs and innovating thinking to shift model in positive ways aligned to overall team, account, and client goals.

Any and all other duties and tasks assigned.

Education/training
Bachelor’s degree or equivalent work experience required.

Six Sigma Green Belt certification preferred

Related experience advantageous

Years of relevant experience
5 years relevant work experience

Skills and knowledge
Excellent communication and presentation skills (verbal and written)

Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.

Process Management experience or demonstrated skills -Results driven - the ability to analyze, act, and implement to ensure we achieve desired results

Strong leadership, organizational and execution skills

Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.

Team-building. Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.

Flexibility.

Other abilities
Experience of extrapolating and visualizing data to derive actionable intelligence.

Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, Power View)

Advanced Microsoft Office 2010 or later (Excel, Word, PowerPoint)

Advanced PowerBi

Physical work requirements and work conditions
This position is work-at-home with some travel as required by LS or account leadership.

Direct reporting relationship to the account director.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we

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