Field Service Manager

1 week ago

Owings Mills, United States Centric Business Systems Full time
Job DescriptionJob Description

Job Summary:
In conjunction with the Regional Service Manager (RSM), the Technical Service Supervisor (TSS) provides leadership and supervision to all assigned team members. Additionally, the key aspects of the position are to enforce company policy and procedure, drive accountability, and improve the service region’s efficiency and proficiency through active engagement in the day-to-day service operation.

Essential Functions:
Customer:

  • Build strong business relationships with customers
  • Monitor customer satisfaction drivers and solicit internal/external customer feedback to continuously improve the customer service experience.
  • Meet or exceed goals related to key performance indicators (KPIs)
  • Effectively handle difficult customer situations

Technical:

  • Serve as primary escalation point for the region and liaison to internal/external subject matter experts.
  • Maintain technical expertise on products supported by the business.
  • Provide technical updates to the team.
  • Address units with excessive service.
  • Respond to escalations onsite as appropriate.
  • Monitor inventory levels/usage/accuracy.
  • Respond to service calls as necessary to maintain customer satisfaction.

Employee:

  • Adhere to and enforce service policies and procedures.
  • Mentor new hires
  • Perform ride-alongs with employees to observe adherence to company policy and procedure.
  • Provide input to the RSM regarding employee development, training, performance, etc.
  • Provide OJT and assistance to technicians as needed.
  • Provide comprehensive development training for all service personnel to include all aspects of the service personnel job description.
  • With the RSM, review regional KPIs and develop action plans to address areas below goal.
  • Review and develop action plans for the bottom 30% performers.
  • Conduct annual performance evaluations
  • Communicate Employee Expectations on a regular basis and take corrective actions if warranted
  • Maintain day-to-day coverage schedules

Queue Management:

  • Monitor the region’s service call queue to ensure appropriate responses.
  • Coordinate with dispatch for appropriate call assignments.
  • Keep the RSM informed at all times of complex or escalated issues in the field.

Accountability:

  • Perform quality assurance inspections on devices within the region.
  • Review service performance results monthly and weekly with the RSM and implement action plans as appropriate.

Leadership:

  • Serve as a role model and exhibit professional appearance and behavior at all times, under the most difficult situations.
  • Demonstrate excellent verbal and written communication skills.
  • Serve as a positive influence/champion fostering a supportive culture within the team/organization.
  • Stay abreast of industry trends and innovations to implement best practices at Centric
  • Maintain a service force in which all service employees have the capacity to work and produce results by meeting or exceeding performance standards.
  • Conduct regular employee 1-1s
  • Make effective, timely decisions when addressing client needs.
  • Follow through on additional activities or responsibilities as requested by management.

Required Qualifications:

  • Associates Degree in Business Management or equivalent industry experience
  • 5+ years of industry related experience preferred
  • Has demonstrated outstanding leadership and decision making skills
  • Requires technical and quantitative skills typically gained through completion of formal training
  • Requires a valid state driver’s license and minimum level of auto insurance coverage per Centric policy for positions entailing extensive use of personal car while on company business.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Powered by JazzHR

0MTkSofZDl

  • Field Service Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Owings Mills, United States Centric Business Systems - powered by UBEO Full time

    Job Summary:In conjunction with the Regional Service Manager (RSM), the Technical Service Supervisor (TSS) provides leadership and supervision to all assigned team members. Additionally, the key aspects of the position are to enforce company policy and procedure, drive accountability, and improve the service region’s efficiency and proficiency through...

  • Project Manager

    1 week ago

    Owings Mills, United States LEWIS CONTRACTORS Full time

    Job DescriptionJob DescriptionDescription:SummaryThe Project Manager has responsibility to complete projects within budget, schedule and of the qualityoutlined in the construction documents while maintaining Client satisfaction. Lewis Contractors is seekinga qualified candidate who is a highly motivated individual and a proven problem-solver,...

  • Client Service Representative

    3 days ago

    Owings Mills, United States Murthy Law Firm Full time

    Job DescriptionJob DescriptionCompany Description: The Murthy Law Firm has grown into a leader in the field of U.S. immigration law over the last quarter of a century. With nearly 100 full-time attorneys, paralegals, and support staff, The Murthy Law Firm consistently provides excellent service to our clients worldwide. With offices in the United States and...

  • Gameday Management

    Found in: Talent US C2 - 1 week ago

    Owings Mills, United States i9 Sports Full time

    Benefits/Perks A team-based atmosphere with a focus on Fun! Build leadership skills and gain management experience Online training opportunities Company Overview Founded in Tampa, Florida, i9 Sports is the nation’s first and largest youth sports league franchise business in the United States with over 1 million registrations in more than 500...

  • Performance Manager

    1 day ago

    Owings Mills, United States JLL Full time

    JLL supports the Whole You, personally and professionally. Job Responsibilities Business Intelligence and Performance Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level. Contribute to data management and...

  • Sales Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Owings Mills, United States Centric Business Systems - powered by UBEO Full time

    Purpose Responsible for managing and leading a direct sells team of 6-10 sales executives across multiple branches. This team sells business technology solutions including copiers, multifunctional printers, print and document management software solutions and Production systems and workflow solutions through their assignments, relationship building,...

  • Sales Manager

    2 weeks ago

    Owings Mills, United States Centric Business Systems Full time

    Job DescriptionJob DescriptionPurpose                                                                                                                                               Responsible for managing and leading a...

  • Management Trainee

    1 week ago

    Owings Mills, United States Worldwide Enterprises Full time

    Job DescriptionJob DescriptionAre you a career-driven individual looking to kickstart your journey to becoming a future leader? Are you ready to embark on an exciting adventure that will equip you with the skills and knowledge to make an impact? Join our team as an Entry Level Management Trainee and unlock your leadership potential while gaining valuable...

  • Program Manager

    4 days ago

    Owings Mills, United States Ageatia Global Solutions Full time

    PURPOSE:We are seeking a driven self-starter to join our Information Security team as an IT Ransomware Technical Lead Analyst. This Technical Lead Analyst will play a key role in understanding and problem-solving challenges in ransomware landscape in health care industry and in enhancement of current security posture by closing ransomware gaps. This role...

  • Program Manager

    5 days ago

    Owings Mills, United States Ageatia Global Solutions Full time

    PURPOSE: We are seeking a driven self-starter to join our Information Security team as an IT Ransomware Technical Lead Analyst. This Technical Lead Analyst will play a key role in understanding and problem-solving challenges in ransomware landscape in health care industry and in enhancement of current security posture by closing ransomware gaps. This role...

  • Program Manager

    6 days ago

    Owings Mills, United States Ageatia Global Solutions Full time

    PURPOSE: We are seeking a driven self-starter to join our Information Security team as an IT Ransomware Technical Lead Analyst. This Technical Lead Analyst will play a key role in understanding and problem-solving challenges in ransomware landscape in health care industry and in enhancement of current security posture by closing ransomware gaps. This role...

  • Risk Advisory Services Associate

    1 week ago

    Owings Mills, United States Yount Hyde & Barbour Full time

    Job Description Job Description If you love breaking down technical issues to identify risk, and have a drive to use technology to tame information, we want to hear from you. We are YHB, a top tier regional CPA firm with Risk Advisory Services opportunities in ourRichmond, Falls Church, Winchester, and Owings Millsoffices for entry level IT Audit...

  • Assistant Branch Manager

    1 week ago

    Owings Mills, United States Tower Federal Credit Union Full time

    Job DescriptionJob DescriptionHOURS FOR POSITION: Monday-Thursday 8:30am-6:30pm, Friday 8:00am-6:30pm, Saturday 8:30am-2:30pm. Scheduled days/hours 8:30am-6:30pm, Saturday 8:30am-2:30pm. Alternating evenings 10:00am-6:30pm. SUMMARY OF POSITION:Assist the Branch Manager in managing and coordinating the operations of a full service branch and subsidiary...

  • Spa Manager

    2 weeks ago

    Owings Mills, United States Hand & Stone -Owings Mill Full time

    Job DescriptionJob DescriptionJob Description: At Hand and Stone, opportunity knocks.Hand & Stone Massage and Facial Spa is opening a new spa in Hand & Stone -Owings Mill! We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada!We are currently seeking an energetic and...

  • Director of Revenue Cycle Management

    1 week ago

    Owings Mills, United States CTTX Health Full time

    Job DescriptionJob DescriptionDirector of Revenue Cycle Management (RCM)CTTX Health is seeking a highly skilled and results-driven Director of Revenue Cycle Management (RCM) to lead our revenue cycle operations. As the Director of RCM, you will be responsible for overseeing the revenue cycle process, ensuring accurate and timely billing, maximizing revenue...

  • Director of Revenue Cycle Management

    2 weeks ago

    Owings Mills, United States CTTX Health Full time

    Job DescriptionJob DescriptionDirector of Revenue Cycle Management (RCM)CTTX Health is seeking a highly skilled and results-driven Director of Revenue Cycle Management (RCM) to lead our revenue cycle operations. As the Director of RCM, you will be responsible for overseeing the revenue cycle process, ensuring accurate and timely billing, maximizing revenue...

  • Director of Revenue Cycle Management

    1 day ago

    Owings Mills, United States CTTX Health Full time

    Job DescriptionJob DescriptionDirector of Revenue Cycle Management (RCM)CTTX Health is seeking a highly skilled and results-driven Director of Revenue Cycle Management (RCM) to lead our revenue cycle operations. As the Director of RCM, you will be responsible for overseeing the revenue cycle process, ensuring accurate and timely billing, maximizing revenue...

  • Director of Revenue Cycle Management

    1 week ago

    Owings Mills, United States Strivector Full time

    THE EMPLOYER Take your career up a few notches with this organization that delivers innovative and high-quality care centered on improving patient health and champions preventive services, educational programs, and wellness and fitness offerings for the people. THE JOB The Director of Revenue Cycle Management (RCM) will provide integrated oversight and...

  • Assistant Store Manager

    Found in: Lensa US P 2 C2 - 7 days ago

    Owings Mills, United States Spirit Halloween Full time

    Spirit Halloween - JobID: J3S7ZZ66GMPPXDLRPXF [ASM / Store Supervisor] As an Assistant Store Manager at Spirit Halloween, you'll: Be responsible for establishing and maintaining Guest Services; Support the Store Manager in the various tasks involved in the overall operation of a store; Ensure maximum sales and profitability by developing staff, controlling...

  • Billing Supervisor

    1 week ago

    Owings Mills, United States Centric Business Systems Full time

    Job DescriptionJob DescriptionJob Summary:  Supervise, administer and maintain equipment and service billing assigned accounts to ensure timely and accurate billing.  Champion day to day billing matters to resolution. Direct supervision of local billing team. Work with Vice President Field Administration to guide, direct, and train members of the billing...