Appointment Scheduler

3 weeks ago

Phoenix, United States Saguaro Dermatology Full time

As an **Appointment Scheduler** in our dermatology office, your primary responsibility will be to schedule appointments efficiently and accurately for patients seeking dermatological care. You will work closely with providers, staff, and patients to ensure smooth scheduling operations and exceptional patient service.

**Schedule**

Monday through Friday

Hybrid (ability to work remotely a few days each week)

**What You'll Do**:

- Answer incoming calls in office or from remote location
- Schedule appointments for patients, including initial consultations, follow-up visits, and procedures, using the office's scheduling software
- Confirm appointments and insurance with patients, providing necessary instructions and information.
- Handle rescheduling or cancellations, accommodating patient needs while managing the office's scheduling requirements
- Provide excellent customer service by addressing patient inquiries, concerns, and general questions about appointments, procedures, and office policies
- Ensure patients receive necessary pre-appointment instructions, such as preparation guidelines for specific procedures or tests
- Maintain effective communication channels with patients to keep them informed of any changes in appointments, delays, or other relevant information
- Accurately enter patient information, appointment details, and relevant notes into the office's electronic medical records (EZDerm) system
- Update patient files with any changes in demographics, insurance information, or medical history
- Collaborate with dermatologists and other medical staff to ensure coordinated and efficient patient flow

**Skills and Experience**:

- High school diploma or equivalent preferred
- Previous experience in a healthcare or similar setting is highly preferred
- Knowledge of medical terminology and familiarity with dermatology procedures is desirable
- Professional and empathetic attitude when dealing with patients
- Strong organizational abilities and attention to detail
- Ability to handle a fast-paced environment and manage multiple tasks simultaneously

In support of our mission statement, "Healthier Practices, Healthier Patients," we have a Tobacco Free Environment. We prefer NOT to hire tobacco and nicotine users, includes vaping/e-cigarettes.

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