Assistant Housing Manager

2 weeks ago

Cambridge, United States Cambridge Housing Authority Full time

**GRADE**: 10

**DEPARTMENT**: Operations

**FLSA STATUS**: Non-Exempt, Hourly

**STANDARD HOURS**: 37.5 per week

**UNION**: Teamsters Local #122

**REPORTS TO**:Housing Manager

**ABOUT US**

**CHA offers competitive compensation commensurate with experience. Our generous benefits package includes health and dental insurance, paid time off, paid holidays, life and disability insurance options, tuition reimbursement, commuter benefits, retirement pension and deferred compensation 457b plans, and more**
**SUMMARY**

The primary purpose of this position is to assist the Housing Manager in either one or several of the Cambridge Housing Authority’s (“Authority” or “CHA) large developments. Specific aspects of this position include managing tenant relations and assisting in the resolution of community problems. All activities must support the Authority’s strategic goals and objectives and produce results that accomplish the goals of the Operations department.

**QUALIFICATIONS**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

**Education and/or Experience**

Bachelor’s Degree in business administration, public administration or a related field and a minimum of three years of housing program experience. Must have valid Massachusetts driver’s license and be insurable under CHA policies. An equivalent combination of education and experience may be considered.

**Technical Skills**

To perform this job successfully, an individual should have strong computer skills (MS Word, MS Excel, MS Access, and MS Outlook). Ability to learn other computer software programs may be required by assigned tasks.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- The below statements describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned._
- Interviews prospective tenants to determine their housing needs and preferences; shows available units to prospective tenants for their inspection
- Completes necessary rental forms when units have been accepted for occupancy; explains pertinent rules and regulations to tenants and answers their questions regarding rental of CHA properties
- Assists the Housing Manager in the preparation of budget estimates, maintains financial inventory and other pertinent records, and assists in the annual re-determination process
- Assists in the collection of delinquent rent and gathers preliminary data for use by the Housing Manager in the preparation of required reports
- Prepares necessary reports under the direction of the Housing Manager
- Visits tenants to resolve complaints and problems
- Inspects units, the physical plant and buildings and grounds to determine maintenance needs; prepares and processes necessary work orders and follows up to ensure that work is completed satisfactorily and expeditiously
- Performs other related duties as assigned

**COMPETENCIES**
- To perform the job successfully, an individual should demonstrate the following competencies:_

**Behavioral Competencies**

**Commitment**: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

**Customer Service**: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; recognizes working colleagues as customers.

**Effective Communication**: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.

**Responsiveness and Accountability**: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.

**Teamwork**: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

**Job Competencies**
- Knowledge of HUD regulations pertaining to low-rent housing, as well as general landlord/tenant and fair housing laws
- Knowledge of the principles, practices, methods and techniques of housing management
- Knowledge of the problems encountered in the placement and

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