Senior Inclusionary Rental Housing Manager

ABOUT THE DEPARTMENT:

CDD is the planning agency for the City of Cambridge. Encompassing the Housing, Economic Opportunity and Development, Community Planning, Zoning and Development, and Environmental and Transportation Planning divisions, CDD's mission is to foster a livable, sustainable, just, and equitable community. CDD engages and collaborates with community partners, other government agencies, and residents to make Cambridge a desirable place to live, work, learn, play, and innovate. The Housing Division works to promote and maintain the socioeconomic diversity of the city by managing and implementing the City's efforts to meet the housing needs of low-, and moderate-, and middle-income residents, and develops initiatives to preserve and expand the City's stock of affordable housing.

ABOUT THE ROLE:

Reporting to the Director of Housing, the Inclusionary Housing Senior Manager will manage the City's Inclusionary Rental Housing and Middle-Income Rental Housing programs through which the City offers access to more than 1,000 affordable units at more than 55 properties. The Senior Inclusionary Rental Housing Manager will manage a program team of 4 full-time staff. The Senior Inclusionary Rental Housing Manager will prepare for continuing growth while managing the multiple demands of the current program, working work closely with other CDD staff. The Senior Inclusionary Rental Housing Manager will interact regularly with housing applicants and tenants, private housing owners, developers and managers, housing case workers, housing advocates, and staff at the Cambridge Housing Authority and other housing authorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Primary responsibilities include:

* Managing, developing, implementing, and monitoring program policies, procedures, guidelines, controls, and workflow to ensure efficient operation of the rental program and work of the inclusionary rental housing team
* Actively managing 4 full-time program staff
* Ensuring consistency and timeliness of housing applicant eligibility reviews and income certification, and regular tenant eligibility recertifications in a high-volume environment
* Managing workflow to ensure accuracy of applicant and other data status in program management software
* Overseeing tenant selection for available rental units and supervising staff administration of several housing applicant lists
* Planning for initial occupancy of new units: approval of form leases, applicable fees, tenant screening and selection criteria
* Drafting, developing, and promulgating rental housing regulations to establish program operations, coordinating public review
* Developing and maintaining relationship with residents, property managers, other City departments, housing, and service providers
* Communicating regularly and coordination with participating property managers; implementing periodic training to support participating property managers
* Responding to concerns and complaints from residents, applicants, and property managers working collaboratively with participants, property managers, and other City staff and agencies to respond appropriately
* Monitoring housing applicant and resident satisfaction through regular efforts to solicit, compile and assess participant feedback to improve programs and services
* Compiling and analyzing program data to assess outcomes relative to program goals
* Assisting with other City housing programs and special housing projects as needed
* Performing other duties as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

MINIMUM REQUIREMENTS:

The Inclusionary Rental Housing Senior Manager should be self-motivated, detail-oriented, and ready to help CDD in efforts to provide income-eligible households access to affordable homes. Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

Education and Experience:

* Bachelor's degree and with a of 7 years of relevant professional experience in affordable or assisted housing management, with at least two (2) years' experience in a supervisory capacity, or equivalent combination of education, training, and experience. A Master's degree in real estate, public administration, management, business, or a related field may be substituted for 2 years of experience.
* Experience with affordable housing programs, income and eligibility review, application management and working with housing applicants and tenants

Knowledge, Skills & Abilities:

* Commitment to working in community that values diversity
* Ability to work well individually, as a member, and as a leader of successful teams, balance individual and team responsibility, encourage ideas and develop leadership in others
* Good judgement; demonstrated customer service skills, excellent interpersonal, presentation, and communication skills (written and oral)
* Excellent interpersonal, customer service, organizational and time management skills
* Demonstrated ability to manage multiple responsibilities, tasks, and interactions while remaining organized in a fast-paced office environment
* Ability to research and evaluate information for use in program analysis and planning
* Ability to clearly relay complex program information and requirements to staff, program participants, property managers, and other housing and service providers
* Strong computer skills including demonstrated facility with Microsoft Office software (Outlook, Word, Excel) and familiarity with or ability to learn rental housing management software
* Flexibility to work nights and weekends for events (as needed)

Preferred:

* Experience with program outreach and marketing including use of web and social media
* Knowledge of the regional housing market and available affordable housing resources
* Knowledge of the Cambridge community
* Proficiency in Amharic, Haitian Creole, Portuguese and/or Spanish

PHYSICAL DEMANDS: Work requires ability to access, input, and retrieve information from a computer. Work involves frequent evening meetings, travelling throughout the city, driving, walking, and climbing stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT: Work involved is primarily indoors in a professional office setting, public meetings to present program opportunities and application process, and visits to building sites, some of which may be under construction. This position may be eligible for hybrid work under the City's Telework Policy, depending on operational needs.

SUMMARY OF BENEFITS:

* Competitive health, dental, and vision insurance
* Vacation and Sick leave eligible
* Paid parental leave
* Sick Incentive Pay Eligible
* 3 Personal days
* 14 Paid Holidays
* Management Allowance, $2,700/year
* City employee commuter benefits (T-Pass reimbursement Bluebikes membership, EZRide Shuttle membership)



REQUIRED DOCUMENTS:

Please upload the following documents to complete your application.

* Resume
* Cover letter