Associate Patient Access Representative
1 month ago
**The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.**
**SUMMARY**
The primary responsibility of the Associate, Patient Access Representative is to facilitate accurate, efficient and courteous access to services for new patients.
**JOB SPECIFIC COMPETENCIES**
**Registration**
- Collects complete and accurate demographic and financial data during intake process to ensure appropriate financial screening of new patients and verifies data during new patient registration to ensure compliance with required forms and consents.
- Provides financial information to patients obtained during verification process by Financial Clearance staff, to include cost estimates, discounts, and patient financial assistance.
**Patient Access**
- Develop an understanding of the necessity to utilizes medical acceptance criteria to screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinic operations.
- Clearly and professionally communicates information during all patient communication. Follow established customer service guidelines and strive to meet all reasonable patient requests. Reliably routes patient to appropriate destination with warm transfer whenever possible.
- Supports successful implementation of departmental new tools, support and operational models to improve access to care and employee workflow.
- Completely and accurately captures and documents communications with payors, patients, and the treatment team. Captures information using established guidelines for each area while demonstrating appropriate task prioritization and urgency.
**Oral and Written Communication**
- Completely and accurately documents communications with payors, patients, and the treatment team
Other duties as assigned
**Education**
**Required**: High school diploma or equivalent.
**Experience**
**Required**: Two years experience in healthcare, insurance, or related field.
Must pass pre-employment skills test as required and administered by Human Resources.
Additional Information
- Requisition ID: 167404
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Day/Evening, Days, Rotating, Weekends
- Minimum Salary: US Dollar (USD) 39,000
- Midpoint Salary: US Dollar (USD) 48,500
- Maximum Salary : US Dollar (USD) 58,000
- FLSA: non-exempt and eligible for overtime pay
- Fund Type: Hard
- Work Location: Hybrid Onsite/Remote
- Pivotal Position: No
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
- Science Jobs: No
LI-Hybrid
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