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Customer Service Representative Ii

1 month ago

Deer Park, United States Maximus Services, LLC Full time

**Description & Requirements**
Maximus is currently looking for a dynamic **Customer Service Representative II** to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. In this position, you will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training.

This position is onsite and works in an LDSS/HRA office in Suffolk County, NY.

The Customer Service Representative may also be deployed to work from home as determined by management and business needs.

What you will receive:

- Starting pay: $19.25/Hour
- Competitive healthcare benefits (medical, dental & vision)
- 401(k) retirement savings
- Paid time off (PTO)
- Holiday pay
- Great work/life balance

Essential Duties and Responsibilities:

- Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
- Deliver individual and group outreach presentations to recipients and community members.
- Educate recipients about program offerings and enrollment options.
- Introduce managed care choices to recipients and aid in navigating health care and dental plans.
- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
- Input data directly into specified internal automated systems following project policies.
- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
- Support fellow team members in managing and completing daily tasks.
- Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment process
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department:

- EEU
- Data Entry
- Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Perform other duties as assigned by Management

Minimum Requirements

Minimum Requirements:

- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.

**Preferred Experience**:

- Some college or college degree
- 2+ years of experience in customer service or related position
- Experience with New York Medicaid
- Bilingual in English and Spanish

**Home Office Requirements**:

- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speed

NYMC #NYMCCSR

EEO Statement

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