Director of Operations- Mission Center

2 weeks ago

King of Prussia, United States Recovery Centers of America Full time

**Position Overview**:
The Director of Operations is responsible for overseeing all aspects of the Team Lead team and Overnight team including the management of the team P&L. This role is responsible for developing and executing strategies to maximize admissions into programs, services, and levels of care offered by Recovery Centers of America. Additional metrics include revenue, EBITDA, CPA, progressions into less intensive levels of care, compliance requirements, employee retention, and patient safety.

The Director of Operations reports into the Vice President of the Mission Center. The Director of Operations works collaboratively with executive leadership, frontline staff, and other members of the senior management team to ensure organizational targets are exceeded, operational excellence is achieved, patient safety and satisfaction exceed all standards, and all teams are focused on patient safety and success.

**Specific Responsibilities**:

- Develop strategies and deploy tactics to achieve organizational goals and financial targets
- Drive admissions and occupancy along with operational performance
- Exceed revenue targets at acceptable CPA allotments
- Collaborate with all levels of management and other stakeholders to resolve organizational and operational issues
- Meet and exceed standards for quality assurance and operational policies and procedures
- Provide leadership and support for Directors, Supervisors, and Team Leads
- Build and maintain a culture aligned with organizational values
- Responsible for P&L management of the Shoutout admissions team

**Education and Experience**:

- Bachelor’s Degree or Master’s degree, or an equivalent combination of education and work related experience
- 5+ year’s professional experience in healthcare
- Demonstrated leadership of people and business process
- Proven track record of managing change in complex environments
- Ability to read, interpret, analyze, and prepare business and financial reports
- 3+ years of site admissions and/or contact center experience
- Excellent time management and organizational skills
- Experience managing a team of individuals of varying degrees of experience, while also holding significant individual responsibilities and leading or contributing to multiple projects
- Communication with executive leaders of the company in a daily function
- Advanced skills in MS Word, PowerPoint, Outlook, and Excel

**Competencies**:
**Leadership**:Leads by example with integrity, respect, and professionalism always. Remains dedicated to our cause and goals.

**Customer Service**:Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer, within the resources that can be made available.

**Impact and Influence**:Works effectively with and through others including those whom there is no formal authority over. Verbalize directives to Team members, within the scope of their job description.

**Project Management**:Coordinates the diverse components of the project by balancing scope, time, cost, and quality. Uses his or her time effectively and efficiently, concentrates efforts on priorities.

**Communication**:Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

**Work Environment**:May work in a variety of environments including Professional Offices, Out-Patient Facilities, actively working with Patients, Patient’s Family & RCA Staff.

**Physical Demands**:While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel keys or controls. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

**Travel**:Some out-of-the-area travel may be expected.

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Ability to Relocate:

- King of Prussia, PA 19406: Relocate before starting work (required)

Work Location: In person

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