Regional Operations Manager

1 week ago

Ontario, United States ES Management Group Inc Full time

**Role and Responsibilities**

Responsibilities include management of the assigned territory and the branches including the day-to-day management of branch managers.
- Identify and hire internal employees as well as skilled and direct hire associates.
- Will manage multiple offices for assigned region
- Identify new business within the market, provide leads and follow up on leads
- Work directly with branch managers to develop monthly recruitment calendars and activity
- Monitor revenue and gross profit of locations, and ensure KPIs are met
- Meet with branch managers weekly to discuss KPI results
- Ensure compliance with all locations (I9 and all other legal documents)
- Attend initial client safety walkthroughs as needed
- Assist with post-accident investigations and root cause analysis and resolution as needed
- Prepare presentations for customers as needed. Example: quarterly business reviews, turnover reports, fill rate reports, exit interview data
- Attend new client meetings with the sales team as requested
- Contribute ideas and strategies regarding operations and recruitment processes
- Communicate company changes and expectations to branch locations
- Assist with the implementation of new customers and onsite accounts
- Support branch managers with vacation and time off coverage at locations
- Train, coach, and counsel staff regularly
- Administer disciplinary action and warnings to staff as required
- Monitor WC frequency and UE costs associated with territory
- Ensure usage and maintenance of Avionte ATS
- In person and over the phone cold calling, B2B sales activity conducted daily
- Negotiating pricing and payment terms with potential new clients looking to use our staffing services
- Qualifying potential new business for their assigned branch location(s)
- Developing leads within a given territory
- Consistently set meetings with potential new clients via cold calling in person or over the phone.
- Submitting weekly activity reports to the management team
- Generating promotional materials for weekly marketing initiatives
- Meeting quarterly sales goals set by the management team
- Utilizing company software programs to maintain and track leads and current client information
- Preparing material for business meetings; conducting and leading professional business meetings with top executive personnel
- Establish rapport and build relationships with clients
- Ensure client satisfaction via routine check-ins and quarterly business reviews
- Work with operations time to communicate pipeline and accounts in the closing process
- Driving is an essential function of the job and must be able to travel up to 50%. Must have a valid driver’s license.

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