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Assistant General Manager

4 months ago

San Diego, United States Good Time Design Full time

**ASSISTANT GENERAL MANAGER JOB SUMMARY**

The Assistant General Manager is responsible for ensuring the overall success of the Company by supporting the General Manager in: (1) creating sales opportunities and promotions; (2) effective marketing of the restaurant to the general public; (3) ensuring the operations exceed our customers’ service standards and expectations; (4) effectively managing employee relations to promote high employee morale and a motivated workforce; (5) conforming to all regulatory and legal compliance obligations; (6) managing cost of goods, operating supply costs and labor costs; and (7) performing other duties as assigned by the general manager and executive management team.

**ASSISTANT GENERAL MANAGER ESSENTIAL DUTIES & RESPONSIBILITIES**
- Set examples and standards for management team members regarding performance expectations, professionalism, floor and operational awareness, employee relations and trustworthiness as necessary to be a successful manager at the Company
- Professionally administer each and every operational department and effectively oversee a large number of employees, including, but is not limited to, accomplishing restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations, planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures
- Establish restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates
- Exhibit knowledge of all accounting, financial and cash management procedures for the Company; do annual forecasts and budgets, and be able to analyze variances from forecasts and initiate corrective action; proactively implement systems to maximize profit without compromising the concept integrity; understand all cash handling procedures and controls, audit functions, accounts payable, accounts receivable, or any other bookkeeper function, including all aspects of POS system related to such functions
- Exhibit a full knowledge of the details of all payroll and accounting functions, and knowledge regarding the fixing of timekeeping problems and payroll problems
- Attract patrons by developing and implementing marketing, advertising, public and community relations programs, evaluating program results, identifying, and tracking changing demands
- Control purchases and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing, and evaluating usage reports, analyzing variances, and taking corrective actions
- Maintain operations by implementing policies and standard operating procedures, implementing production, productivity, quality, and patron-service standards, determining, and implementing system improvements
- Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, and building relationships with preferred patrons
- Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing ServSafe and other sanitation standards and procedures, complying with health and legal regulations, maintaining security systems
- Strictly enforce and comply with all regulatory, employment, wage and hour, and other legal compliance policies and procedures associated with the restaurant business

**ASSISTANT GENERAL MANAGER SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY**
- Knowledge of Teamwork and Toast POS system
- Experience in developing budgets, decision making, process improvement, and strategic planning
- Quality focus
- Ability to read, write and speak the English language to interact with customers, the public and employees
- Proficient verbal communication skills
- Ability to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environment
- Strong interpersonal skills to provide overall guest satisfaction and be able to manage a large and diverse employee workforce, and be able to maintain staff moral
- Knowledge of proper food handling requirements
- Knowledge of bar and kitchen items
- Must have knowledge of all required legal documents, i.e., A.B.C., Health Department, Police, City, Etc.

**QUALIFICATION STANDARDS**

**Education**
- High School Diploma or GED equivalent required
- College degree preferred

**Experience**
- Minimum of five years’ experience in a fast-paced restaurant/bar management role
- Must be at least 21 to meet minimum age requirement of the State of California to serve alcoholic beverages
- Licenses or Certificates
- Food Handlers Card
- ABC Service Certification
- CPR certification and/or First Aid training preferred

**GROOMING**

All employees must wear the prope