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Assistant General Manager

2 months ago

San Diego, California, United States Hyde Park Hospitality Full time
About the Role

The Assistant General Manager is a key member of our team at Hyde Park Hospitality, responsible for overseeing the daily operations of our premium lounge at the San Diego International Airport. This is a hands-on management role that requires a strong eye for detail, excellent service standards, and the ability to lead a team.

Key Responsibilities
  • Active in the daily operations of the lounge, ensuring a high-end guest experience through collaborative partnerships, professional hospitality, and a premium dining atmosphere.
  • Oversee the front-line team to deliver outstanding guest experiences within a luxury food service setting.
  • Ensure the lounge is operating at a high level, consistently delivering exceptional guest experiences.
  • Maintain excellent relationships with guests, clients, and other departments.
  • Conduct HR functions, including recruiting, hiring, progressive counseling, and terminations.
  • In conjunction with the General Manager, oversee scheduling, payroll, and team training.
  • Motivate, coach, mentor, and develop frontline (hourly) and management staff.
  • Ensure the completion of training programs, including all required certifications.
  • Achieve company and client financial targets and goals.
  • Direct the activities of up to 30 team members at any given time.
  • Uphold and elevate high standards regarding health, safety, and cleanliness.
  • Ensure Hyde Park Hospitality standards are met, including compliance with company food and safety programs.
  • Report and track maintenance issues within the lounge.
  • Establish a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining ongoing communications with employees.
  • Comply and ensure the team follows all TSA and local airport authority regulations.
Requirements
  • Management experience in fine dining, hotel, or other upscale hospitality venue of at least 2 – 4 years.
  • A Bachelor's degree related to business or hospitality, or equivalent experience is required.
  • Ability to follow all lawful safety, health, and liquor rules and regulations.
  • Demonstrated leadership abilities with creating and growing a successful team.
  • Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of guest service.
  • Excellent communication and presentation skills with a range of audience including front-line employees, clients, and corporate management.
  • Financial experience and business acumen skills.
  • Excellent communication and computer skills are needed, including knowledge of MS Office products.
  • Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment.
Physical Requirements
  • Specific physical characteristics and abilities are required to perform the work, such as above-average agility and dexterity and long periods of walking, standing, bending, or carrying moderately heavy items.
  • Maintaining current state-approved alcohol certifications and food handlers/food safety manager certifications as required.
  • Must be able to pass and obtain security background check and clearance to work in an airport environment.
Benefits
  • Medical Insurance (Health, Dental, Vision)
  • Cell Phone Stipend
  • Disability Insurance
  • Vacation and PTO
  • 401K Plan with generous Company Matching
  • Employee Assistance Program (EAP)
  • Employee Corporate Discounts for nationally recognized products and services