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Guest Services Representative/-full Time

4 months ago

Centreville, United States Newport Hospitality Group, Inc. Full time

**Job Description: Guest Services Representative - FULL TIME**:
**Responsibilities**:

- Welcome guests upon arrival and check them in using the hotel's computer system
- Answer guest inquiries about hotel services, amenities, and local attractions
- Assist guests with luggage and provide directions to their rooms
- Handle guest complaints and resolve issues in a timely and professional manner
- Process guest check-outs and collect payments
- Maintain a clean and organized front desk area
- Assist with other duties as assigned by management

**Requirements**:

- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to work a flexible schedule, including weekends and holidays
- Proficient in Microsoft Office and hotel computer systems
- Ability to stand for extended periods of time and lift up to 50 pounds