Helpdesk Support Specialist

3 weeks ago


Los Angeles, United States AMDA Full time

AMDA College of the Performing Arts, with campuses in New York City and Hollywood, is one of the foremost post-secondary performing arts colleges in the country. AMDA offers various pathways for students to receive unparalleled performing arts education taught by world-class industry professionals, including Professional Conservatory Certificates as well as undergraduate and graduate degrees (Bachelor of Fine Arts, Bachelor of Arts, Associate of Occupational Studies, Master of Fine Arts and Master of Arts).

**Responsibilities**:

- Provide deskside and remote support to staff, faculty, and students.
- Setup new computer workstations and maintain/repair existing systems.
- Maintenance of network component inventory, printers, and other hardware items Responsible for installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
- Troubleshoot and own desktop / network / voice issues to resolution via trouble ticket system.
- Maintain computer systems, improving speed, reliability, and efficiency of operation.
- Diagnose hardware and software issues and replace defective components when required.
- Maintain accurate records of support requests, resolutions, and hardware/software inventory. Create and update technical documentation
- Work closely with other IT team members to ensure a seamless IT environment. Collaborate with external vendors as needed for IT-related services.
- Ensure a high level of confidentiality with company data.
- Other duties as assigned

**Qualifications**:

- Excellent customer service and communications skills (both written and verbal).
- Bachelor of Science Degree in Computer Science or a related field preferred.
- Minimum 1-2 years of IT Support experience is required.
- Intermediate or advanced skills in Windows systems administration.
- Experience managing both Windows and Mac workstations.
- Experience with Mobile device management such as Kandji or Intune.
- Knowledge and understanding of concepts and protocols, such as TCP/IP, DNS, LDAP, 802.11x, RADIUS and DHCP.
- Knowledge of VoIP, WebEx Calling.
- Knowledge of Citrix DaaS Virtual Apps is a plus.
- Knowledge of Google Workspace, Exchange Oline, Microsoft Entra ID is a plus.
- Knowledge of PaperCut or other print management software a plus.
- Knowledge of Extreme Cloud IQ WI-FI a plus.

**Position Information**:

- The pay range for this position is $67,000 - $70,000 annually.
- This is a fully in person position.

**Diversity and Qualifications**:
Members of traditionally underrepresented groups are encouraged to apply.

**EEOC Statement**:



  • Los Angeles, California, United States Red Cup IT Full time

    MSP HelpDesk Support Engineer We are looking for an MSP HelpDesk Support Engineer who plays a crucial role in providing technical support and assistance to clients, ensuring their IT infrastructure operates smoothly and efficiently. This position typically involves direct communication with clients to resolve technical issues, manage system updates, and...


  • Los Angeles, United States 1Above Technology Full time

    Company Description 1Above Technology is a technology solutions provider that has been in operation since 2005. Initially established in the Greater Los Angeles area, we have expanded our services to cater to companies in over 10 states nationwide. Our highly experienced team is dedicated to delivering innovative technology solutions that work for our...


  • Los Angeles, United States Specialist Direct Full time

    **Full-Time Salaried Position** **About Specialist Direct** Specialist Direct (SDI) is a rapidly growing healthcare technology company. The company’s telehealth solutions provide real-time access to its national network of top medical specialists to deliver superior patient outcomes. SDI is the leader in providing diagnostic, cloud-based solutions which...

  • IT Support Specialist

    1 month ago


    Los Angeles, United States Volunteers of America Los Angeles Full time

    About Us: **_VOALA_** **_Helping Our Most Vulnerable Change Their Life Stories_** **PAY RATE**: $33.84-$35.62 PER HOUR **CORPORATE** Serving those who serve others - Supporting over 120 social service programs with responsive administrative and logístical efforts. **JOB SUMMARY AND PURPOSE** The Information Technology Support Specialist provides...


  • Los Angeles, United States Mirareality Full time

    **Customer Support Specialist** * Los Angeles/San Francisco, CA - Remote OK * Full-Time * Customer Support Specialist Mira is looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. The Customer Support Specialist will also be entrusted to take the lead in recommending and expanding...


  • Los Angeles, United States Corporate Finance Institute Full time

    CUSTOMER SUPPORT SPECIALIST Purpose The Customer Support Specialist is a vital part of the customer experience at CFI. The purpose of this role is to provide exceptional support, via email, in response to inbound learner requests. The Customer Support Specialist holds strong internal backing as the first impression of our CFI brand. The Customer Support...


  • Los Angeles, United States Advantex Professional Services Full time

    We are currently seeking a Technical Support Specialist for a direct hire position with our client located in Los Angeles. This position will be working onsite $75,000 to $95,000 depending on experience, plus benefitsRequires excellent communication skills and strong experience working directly with end users via in-person, phone or virtual Technical Support...


  • Los Angeles, United States Advantex Professional Services Full time

    We are currently seeking a Technical Support Specialist for a direct hire position with our client located in Los Angeles. This position will be working onsite $75,000 to $95,000 depending on experience, plus benefitsRequires excellent communication skills and strong experience working directly with end users via in-person, phone or virtual Technical Support...


  • Los Angeles, United States Advantex Professional Services Full time

    We are currently seeking a Technical Support Specialist for a direct hire position with our client located in Los Angeles. This position will be working onsite $75,000 to $95,000 depending on experience, plus benefitsRequires excellent communication skills and strong experience working directly with end users via in-person, phone or virtual Technical Support...


  • Los Angeles, United States Xerox Full time

    Overview: Xerox Corporation is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Sales Support Specialist to support the greater Los Angeles area. Sales Support Specialist, you will play a crucial role in supporting our sales team by analyzing data, providing...


  • Los Angeles, United States Corporate Finance Institute Full time

    **CUSTOMER SUPPORT SPECIALIST** **Purpose** The Customer Support Specialist is able to lead processes independently, however, should leverage cross-team collaboration and communication with other departments to ensure all inquiries are handled appropriately and in a timely manner. Cross-departmental work ensures students receive a top-notch learning...


  • Los Angeles, United States JWCH Institute Full time

    **Position Purpose**: JWCH Institute integrates Certified Peer Support Specialists (PSS) across a range of programs, spanning Behavioral Health, Mental Health, and Substance Use Disorder initiatives, both residential and outpatient. The Certified Medi-Cal Peer Support Specialist delivers recovery-oriented, culturally sensitive services focused at fostering...


  • Los Angeles, United States Citizenship and Immigration Services Full time

    Summary This position is located in Field Operations Directorate, District 43, Los Angeles County Field Office in Los Angeles, CA. As an Operations Support Specialist , you will provide a variety of management services essential to the direction and operation of USCIS, assist management in administering policies and procedures, and provide advice and...

  • IT Support Specialist

    4 weeks ago


    Los Angeles, United States SMS Data Products Group, Inc. Full time

    Overview: SMS is seeking an IT Support specialist -senior to join a talented team providing service to the Air Force 61st CS at LAAFB. As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring...


  • Los Angeles, United States Jewish Family Service Full time

    Title **Logistics Support Specialist Lead** Description **Position Title:** Logistics Support Specialist Lead **Organization:** Jewish Family Service of San Diego **Department:** Immigration Services **Position Type:** FT, Non-Exempt **Reports To:** Shelter Operations Manager **Pay Rate:** $23/hour (20 + $3 Emergency Pay) **Total Compensation:** In addition...


  • Los Angeles, United States BEN GROUP Full time

    **Operations Support Specialist** All US BEN Offices Campaign Execution Full-Time **Who *YOU* Are** BEN is seeking an **Operations Support Specialist** responsible for coordinating intradepartmental work efforts to ensure efficient business operations are maintained and customer expectations are met. The Operations Support Specialist will assist in the...


  • Los Angeles, United States WTOK Full time

    **Job Description:** Background: This position will provide power marketing support services to the Sierra Nevada Region (SNR) of WAPA in Folsom, CA. Western Area Power Administrations (WAPA) statutory mission is to market and deliver cost-based hydroelectric power to the Central Valley Project and other customers, as well as provide other related services....


  • Los Angeles, United States JWCH Institute Full time

    **About the Company**: JWCH Institute, Inc. Wesley Health Centers is a private non-profit health agency that is working towards increasing access to high-quality health care resulting in decreased health disparities among at-risk populations through the expansion of comprehensive and preventative health care programs and services. Our mission is to improve...


  • Los Angeles, United States California FAIR Plan Association Full time

    *** **PRINCIPAL DUTIES & RESPONSIBILITIES** - Research, review and process unidentified/suspense/exception premium receipts. - Review, analyze and authorize premium disbursements timely. - Prepare daily bank deposit reconciliation to assure that all sources of premium postings to the billing system are accounted for and credited correctly to bank...


  • Los Angeles, United States JWCH Institute Full time

    About the Company: JWCH Institute, Inc. Wesley Health Centers is a private non-profit health agency that is working towards increasing access to high-quality health care resulting in decreased health disparities among at-risk populations through the expansion of comprehensive and preventative health care programs and services. Our mission is to improve the...