IT Support Specialist

2 weeks ago


Los Angeles, United States SMS Data Products Group, Inc. Full time

Overview:
SMS is seeking an IT Support specialist -senior to join a talented team providing service to the Air Force 61st CS at LAAFB.

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

Submit your resume today

**Responsibilities**:

- Working as part of an integrated government support team that is focused on the continued success of the 61st BOS mission, under general supervision in a consolidated call center with direct responsibility to the General and his staff
- Provide technical software and hardware problem resolution on personal computer systems supporting 4000+ users by performing routine service requests
- Software installations, problem diagnosis and resolution in accordance with contractual scope and timeliness requirements
- Clearly communicate technical solutions in a user-friendly, professional, and courteous manner
- Provide one-on-one training to users as needed
- Accurately enter, code, and track issues (tickets) in accordance with established guidelines
- Refer (transfer) more complex problems to the appropriate 2nd Tier support departments
- Perform related administrative and reporting requirement as required

Qualifications:

- 4 years of experience (Plus 4 years’ experience in lieu of degree),
- Requires IAT-II certification - CompTIA Sec+CE or equivalent
- Help Desk experience supporting DoD Customers, with the ability to manage cross-functional teams to resolve customer incidents or respond to customer inquiries
- Incident and Problem management
- Strong communication skills. Ability to work with other Team Leads and serve as the focal point for high priority outages. Ability to communicate with military and Government leadership and brief status for outages when requested
- Experience supporting General Officers a plus
- Must have excellent speaking, reading, writing, and comprehending English. Demonstrated ability to lead others.

**SMS** is a veteran-owned network integrator established in 1976. With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.

**SMS is an Equal Opportunity Employer.



  • Los Angeles, United States Bodega Latina Full time

    Deskside Support Specialist (Onsite)Chedraui USA Store Support Center - Commerce, CAPOSITION SUMMARY:The Deskside Support Specialist is responsible for on-site technical support to end-users within the organization. This role plays a crucial part in Support Specialist, Specialist, Technical Support, Support Technician, Business Operations, Management,...


  • Los Angeles, United States BUSBY PARK RECRUITING LLC Full time

    Large top-tier law firm is seeking a Technology Support Specialist for its Los Angeles office. This is a hybrid position. Specialist should have at least two years of experience in areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony, and security systems. The Specialist should have a...


  • Los Angeles, United States Hirebridge Full time

    The people at Dupuy don’t just store goods – they revolutionize the storage industry. The diversity of our team members and their concepts and innovation breathes life into all that we do, from standard storage projects to large scale process undertakings. Where do you see yourself at Dupuy? IT Support Specialist NOLA 1 Apply The people at Dupuy don’t...

  • Operations Support Specialist

    Found in: Talent US 2 C2 - 2 weeks ago


    Los Angeles, United States Citizenship and Immigration Services Full time

    Summary This position is located in Field Operations Directorate, District 43, Los Angeles County Field Office in Los Angeles, CA. As an Operations Support Specialist , you will provide a variety of management services essential to the direction and operation of USCIS, assist management in administering policies and procedures, and provide advice and...


  • Los Angeles, United States BEN GROUP Full time

    **Operations Support Specialist** All US BEN Offices Campaign Execution Full-Time **Who *YOU* Are** BEN is seeking an **Operations Support Specialist** responsible for coordinating intradepartmental work efforts to ensure efficient business operations are maintained and customer expectations are met. The Operations Support Specialist will assist in the...


  • Los Angeles, United States WTOK Full time

    **Job Description:** Background: This position will provide power marketing support services to the Sierra Nevada Region (SNR) of WAPA in Folsom, CA. Western Area Power Administrations (WAPA) statutory mission is to market and deliver cost-based hydroelectric power to the Central Valley Project and other customers, as well as provide other related services....


  • Los Angeles, United States CareerBuilder Full time

    Job Summary The Technical Support, AV & Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff. The Specialist will identify, research, track, monitor and resolve technical issues. Job Responsibilities Resolves incoming requests for assistance from users experiencing problems with...


  • Los Angeles, United States Centuria Inc. Full time

    **Job Details** **Sr. Computer User Support Specialist - (119)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Sr. Computer User Support Specialist Location IRS- Fresno - Fresno, CA 93721 US (Primary) Education Associate Degree Job Type Full-time Travel Job Description **Job...

  • Technical Support, AV

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Los Angeles, United States The Phoenix Group Full time

    Job SummaryThe Technical Support, AV & Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff. The Specialist will identify, research, track, monitor and resolve technical issues. Job Responsibilities• Resolves incoming requests for assistance from users experiencing problems with...

  • Technical Support, AV

    Found in: Appcast US C2 - 2 weeks ago


    Los Angeles, United States The Phoenix Group Full time

    Job SummaryThe Technical Support, AV & Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff. The Specialist will identify, research, track, monitor and resolve technical issues. Job Responsibilities• Resolves incoming requests for assistance from users experiencing problems with...

  • Technical Support, AV

    2 weeks ago


    Los Angeles, United States The Phoenix Group Full time

    Job SummaryThe Technical Support, AV & Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff. The Specialist will identify, research, track, monitor and resolve technical issues. Job Responsibilities• Resolves incoming requests for assistance from users experiencing problems with...

  • Senior Application Support Specialist

    Found in: Talent US C2 - 5 days ago


    Los Angeles, United States Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are looking for a Senior Application Support Specialist deliver world class support to the Brands & Retailers who utilize the NuORDER by Lightspeed B2B platform to deliver a seamless, more...


  • Los Angeles, United States BBCN Bancorp Full time

    ** Loan Support Specialist** **Job Category****:** Mortgage **Requisition Number****:** LOANS04680 Showing 1 location **Job Details** **Description** **Position Information** Job Title: Loan Support Specialist Department: Mortgage Banking Division FLSA Status: Non-Exempt Reports to: Mortgage Operations Manager Full/Part Time Status: Full-Time Work Location:...

  • Information Technology Support Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Los Angeles, United States Robert Half Full time

    IT Support Specialist that will be responsible for troubleshooting tier I/II issues for Windows and MACs, while also administering Active Directory, O365 and troubleshooting software/hardware issues that arise. Worksite Address: Culver City, CAOnsite/Remote: 100% OnsitePay Rate: $30-32/hr.Start Date: ASAPHours: 8-5pm PSTDuration: 1-3 mo. CTHMust...

  • Information Technology Support Specialist

    Found in: Appcast US C2 - 2 weeks ago


    Los Angeles, United States Robert Half Full time

    IT Support Specialist that will be responsible for troubleshooting tier I/II issues for Windows and MACs, while also administering Active Directory, O365 and troubleshooting software/hardware issues that arise. Worksite Address: Culver City, CAOnsite/Remote: 100% OnsitePay Rate: $30-32/hr.Start Date: ASAPHours: 8-5pm PSTDuration: 1-3 mo. CTHMust...

  • HRIS Application Support Specialist

    Found in: Appcast US C2 - 1 week ago


    Los Angeles, United States Exact Staff Full time

    Our client is a non-profit organization that specializes in providing childcare programs and services for people in lower-income communities. We are searching for a smart HRIS Application Support Specialist to join our client’s office, located in the city of Chatsworth, CA This is a full-time hybrid, temp position until the end of the year. ...

  • Project Support Specialist

    Found in: Talent US C2 - 3 weeks ago


    Los Angeles, United States WSP Full time

    This Opportunity WSP is currently initiating a search for a Full-Time Project Support Specialist for our Chicago, IL, Orlando, FL, Tampa, FL, Miami, FL, Houston, TX, Austin, TX, Dallas, TX, St. Louis, MO, San Francisco, CA Sacramento, CA Los Angeles, CA Irvine, CA, Tempe, AZ, office. Be involved in projects with our National Business Line Team and be a part...

  • MSP Senior Support Engineer

    Found in: beBee jobs US - 2 weeks ago


    Los Angeles, California, United States Red Cup IT Full time

    MSP Senior Support EngineerWe are looking for an MSP Senior Support Engineer at Red Cup IT, Inc. who plays a crucial role in ensuring that client IT systems operate efficiently and effectively. The job entails overseeing and managing IT services for various clients, providing high-level technical support, and ensuring that service level agreements (SLAs) are...

  • IT HRIS Application Support Specialist

    Found in: Appcast US C2 - 2 days ago


    Los Angeles, United States Exact Staff Full time

    Our client is a non-profit organization that specializes in providing childcare programs and services for people in lower-income communities. We are searching for a smart HRIS Application Support Specialist to join our client’s office, located in the city of Chatsworth, CA This is a full-time hybrid, temp position until the end of the year. Location:...


  • Los Angeles, United States New Directions for Veterans Full time

    Job DescriptionJob DescriptionResponsibilitiesSelf-identified as in recovery with the ability to demonstrate sobriety under non-residential, independent living conditions in the immediate past two years.Monitor client’s progress in rehabilitative services, focusing on improving, maintaining and/or restoring client functioning.Accompany clients into the...