Client Support Representative

2 weeks ago


Los Angeles, United States Specialist Direct Full time

**Full-Time Salaried Position**

**About Specialist Direct**

Specialist Direct (SDI) is a rapidly growing healthcare technology company. The company’s telehealth solutions provide real-time access to its national network of top medical specialists to deliver superior patient outcomes. SDI is the leader in providing diagnostic, cloud-based solutions which have been proven to save lives within the organ transplant segment.

**The Role - Client Support Representative**

As a Client Support Representative at Specialist Direct, you play a vital role in connecting our cutting-edge healthcare technology solutions and specialists with the needs of our clients. You anticipate potential issues, understand the specific requirements of each client, and represent our dedication to excellent service.

**Responsibilities**
- Deliver industry-leading client service at every touchpoint.
- Acquire in-depth knowledge of Specialist Direct's telehealth portfolio and become the go-to expert for any related queries.
- Conduct remote training and troubleshooting, ensuring that users navigate our technology with ease and confidence.
- Availability for the 12AM - 8AM PT shift during four weekdays and one weekend day.

**Required Skills**:

- Strong verbal and written communication skills.
- 3+ years in client support role, especially where technology is central to the service.
- Genuine passion for engagement with others, whether it's with clients or colleagues.
- A client-first approach, emphasizing proactive problem-solving and relationship building.
- Capacity to handle time sensitive situations and make decisions that prioritize client needs.
- High comfort level with technology and rapid adaptability to new software and tools.

**Preferred Skills**
- Bachelor's degree is preferred.
- Experience with healthcare-related technology or environments.
- A knack for identifying and communicating potential improvements to our support and tech processes.

**Benefits & Perks**
- Competitive compensation package, including salary and benefits; 401k plan, health and dental insurance, and bonus potential.
- Substantial opportunities for professional growth and advancement.
- Remote position.

Pay: From $53,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training

Compensation package:

- Bonus opportunities

Schedule:

- 8 hour shift
- Overnight shift

Application Question(s):

- Are you able to work the 12AM - 8AM PT shift during four weekdays and one weekend day?

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer service: 3 years (required)

**Location**:

- Los Angeles, CA (required)

Work Location: Remote



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