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Hotel Executive Housekeeper

1 month ago

Fleming Island, United States AON Hospitality Group Full time

**About us**

AON Hospitality Group is a local owner/operator. We are professional, agile, engaging and our goal is to deliver memorable experiences for our guests, embracing a culture that empowers wellness & growth of our Associates and Delivering on our owners Vision.

Our work environment includes:

- Growth opportunities
- Company perks
- Lively atmosphere
- Safe work environment

**Executive Housekeeper position details**:
Primary responsible for **CLEANLINESS** of the Guest Rooms, All Guest Facing Common area and Storage Rooms that is housekeeping and Laundry related.
- Bi-lingual in English and Spanish required
- Ensure service quality, professionalism and a prompt and satisfactory resolution to all guest issues, inquiries and requests.
- Staff Training Tasks to include:

- Coordinate training in cleaning procedures, safety procedures and productivity standards for each department employee to ensure company and brand standards are met.
- Deliver consistent training methods to all staff equally using established training guidelines, standards and training checklists.
- Inspection Tasks to include:

- Inspect all serviced rooms for quality of cleanliness and product placement
- Inspect all common areas for quality of cleanliness
- Inspect all housekeeping and houseperson service carts for cleanliness and organization
- Inspect all storage areas for cleanliness and organization
- Inspect all employee break areas/lockers for cleanliness, organization and safety
- Inspect all department staff for proper uniforms, cleanliness and name tag
- Ensure proper training and execution of the brand loyalty program to ensure the program and rewards are being provided in the guestrooms.
- Review all daily departures and arrivals and assign tasks accordingly.
- Review future bookings, groups, tours and events and plan accordingly
- Responsible for day-to-day staff assignments and management of back-of-house staff, including the housekeepers, laundry attendants, rooms inspectors, and house person.
- Responsible for scheduling of back-of-house staff to ensure adequate overage in keeping with the company’s staffing guidelines and labor budget.
- Responsible for submitting department employee time sheets to be approved and processed by the GM.
- Coordinate time-off requests for department staff.
- Responsible for remaining highly visible to guests and staff and providing additional support to back-of house staff to include cleaning rooms, processing laundry, cleaning common areas and responding to emergencies.
- Ensure that all paperwork including daily reports, daily checklists, policies and procedures for the housekeeping department are adhered to including:

- House person Daily Checklist
- Housekeepers Room Assignment Sheets
- Laundry chemical supplies inventory & ordering
- Terry/Linen inventory & ordering
- Guestroom supply inventory & ordering
- Key assignments and sign in/out sheets
- Cash paid-out receipts (for approved local purchases) provided to the General Manager
- Packing slips, order forms and invoices provided to the General Manager
- Report any room and equipment damage promptly to the Manager-On-Duty
- Respond & resolve any guest complaints relating to cleanliness, Escalate to Manager-On-Duty as needed.
- Ensure all back-of-house staff are properly trained and meet company and brand training requirements and guidelines.
- Participate in budget review and review monthly department financials to insure monthly and annual financial goals are met.
- Participate in routine property meetings as assigned.
- Conduct daily and monthly stand-up meetings and huddles to keep department staff trained, aware and informed.
- Other duties as assigned.

Understand the importance of Quality Assurance (QA) Inspections by the Brand and comply as per brand’s requirements.
- Must be able to work independently with mínimal supervision.
- Must have excellent communication skills and be able to maintain confidentiality.
- Must be able to work overtime as needed and flexible hours as business needs require.

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Flexible schedule
- Paid time off

Shift:

- Day shift

**Experience**:

- Hotel housekeeping: 2 years (required)
- Supervisor: 2 years (preferred)

Ability to Relocate:

- Fleming Island, FL 32003: Relocate before starting work (required)

Work Location: In person

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