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Customer Service Representative

4 weeks ago

Avoca, United States SP Plus Corporation Full time

Overview:
SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

**Salary Range**:$18.00 - $19.00 per hour

**Basic Function**: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

**Responsibilities**:

- Assists customers in making payment to fully automated revenue control equipment
- Helps customers with parking services and facilitates the expedient flow of traffic through the facility
- Leads programs to improve client and customer satisfaction
- Assists in the management of the day-to-day activities of the assigned location.
- Monitors parkers in pay-in lanes
- Interacts with customers in a friendly and professional manner
- Provides assistance to customers that have forgotten where they parked their vehicle.
- Performs other necessary functions as assigned.
- Conducts garage and facility audits as required by management.
- Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
- Makes change (if required) for customers before transactions.
- Quotes rates for parking services.
- Gives directions to customers to various locations in the city.
- Resolves customer complaints independently or with the aid of a supervisor.
- Answers telephone in a prompt and courteous manner (if required).
- Maintains cleanliness of facility and picks up trash in the surrounding area.
- Presents themselves professionally (neat appearance and in uniform) at all times while at work.
- Arrives to work on time for scheduled shifts.
- Completes any other duties that may be assigned by the supervisor.

Qualifications:
**Qualification Requirements**: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education Required**: High School Diploma or an equivalent combination of experience and education

**Experience Required**: Experience with automated parking access control hardware and software or a high aptitude for technology.

**Availability to Work**: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

**License Requirement**:The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.

***

**Mathematical Skills**: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

**Language Skills**: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.

**Adaptability**: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

**Judgment**: Exhibits sound and accurate judgment.

**Other Skills and Abilities**: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.

**Work Environment**: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate to loud.
- The exposure level in the work environment to vehicle emissions is moderate to high
- The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
- The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

**Physical Demands**:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perfor

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