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Full Time Client Services Representative
3 weeks ago
Do you seek to provide superior customer service?
Are you compassionate, caring, and able to handle emotional situations when necessary?
Do you have experience as a receptionist in a veterinary or medical clinic?
Do you speak Haitian Creole or Spanish?
Under the direction and guidance of the Client Services Supervisor, and in cooperation with other team members, Client Services Representatives:
- Answer phones
- Schedule appointments
- Welcome and check in clients and patients
- Check out clients and patients
- Collect and process payments
- Communicate with clients before and after appointments as needed
- Provide clients with accurate information in a friendly, caring, compassionate, and professional manner
We're looking for:
- **Fluency in English and Spanish required**:
- At least one year experience in customer service in any industry
- At least one year experience as a veterinary or medical receptionist preferred
- Excellent customer service skills, including the ability to interact calmly with emotional clients
- Phone skills, including a clear speaking voice
- Accurate data entry and money handling skills
- Work well within a team
- Be responsive to professional feedback and direction
- Able to prioritize and manage multiple tasks
- Maintain a positive demeanor in a fast-paced environment
- Ability to work in the vicinity of and engage in limited handling of dogs, cats, and other small mammals
**Schedule**:
Full-time, 40 hours per week. While the current schedule is M-F, future Saturday hours are anticipated.
**Pay and Benefits**
- Pay starts at $17.00/hr. Paid weekly.
- Paid time off and Holiday pay
- Medical, dental, vision insurance
- Paid parental leave
- Retirement plan available, matching funds after 1 year
- Significant discounts on veterinary services
**Application Instructions**
- No phone calls or walk-ins please
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