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Customer Service Representative

4 months ago

Naples, United States Brooks Insurance Services Full time
Job DescriptionJob Description

With over 22 years of experience, Brooks Insurance Services; an Elite Allstate Agent Renee Moisan has established itself as a trusted insurance agency dedicated to protecting families and businesses. Our agency values ongoing training and development, providing a supportive environment for employees to thrive. We prioritize delivering exceptional service to our clients, striving for a 5-star level of customer care.

Brooks Insurance Services is seeking an Insurance Customer Service Representative to join our team. Do you enjoy helping people and resolving/solving problems? This position offers a competitive salary, including base pay ranging from $18 to $23 per hour, along with commission and bonus opportunities. Service expected bonuses and commissions could range from $200 to $400 per month. As a vital member of our team, you will play a key role in providing outstanding service to our clients and contributing to the agency's success.


Apply Today Join our team at Brooks Insurance Services and embark on a rewarding career in insurance customer service. Take the first step towards achieving your professional goals.


Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Bonus Opportunities

Warm Leads Provided

Work-Life Balance

Holidays Off

401k Plan

Professional Development

Advancement Opportunities

Mentorship

Ongoing Training Seminars

Performance Bonuses

Professional Work Environment

Team Building Activities

Equipment Provided

Monday - Friday (8:30am - 5pm) Work Schedule

Weekends & Evenings Off

Vision Insurance

Licensing Assistance


Responsibilities
  • Collaborate with coworkers to achieve sales goals.
  • Cultivates and maintains strong relationships with clients.
  • Prepare and issue insurance documents promptly and accurately.
  • Ensure policy changes are processed accurately and in compliance with regulations.
  • Provide ongoing engagement and satisfaction through consistent communication.
  • Assist clients in evaluating renewal options and making informed decisions.
  • Identify opportunities to upsell additional products to existing clients.
  • Monitor insurance claims.
  • Continuing education to keep up with market changes.

Requirements
  • Licensing Requirements:
  • You will be required to obtain the Florida 4-40 Customer Representative License (if not already licensed).
  • Licensing assistance available to help obtain license if needed.
  • Proficient in sales administration tasks.
  • Strongly preferred is a bilingual candidate who is fluent in both Spanish and English.
  • Sets ambitious targets and works diligently to surpass them.
  • Collaborative and supportive team member who fosters a positive work environment.
  • Clear and effective communication skills, both written and verbal.
  • Consistently ensures accuracy and precision in work outputs.
  • Demonstrates professionalism and respect in all interactions within the office environment.
  • Computer Proficiency.