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Police Services Officer

4 months ago

Glendale, United States City of Glendale, CA Full time

**The Position**:
**OPEN & PROMOTIONAL EXAMINATION - SIX MONTH PROBATIONARY PERIOD**

This classification is the entry-level position in the Police Services Officer Series and performs under direct supervision.

**Essential functions of the job include, but are not limited to, the following**:
Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.

Receives and answers requests for information from the public; receives complaints; obtains information requested by public.

Takes reports; writes routine reports; maintains records.

Performs related clerical tasks.

Handles confidential information with discretion.

May be required to testify in court.

May drive on City business.

Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.

Performs other related duties as assigned or as the situation requires.

**When assigned to the Parking/Traffic Enforcement**:
Enforces parking regulations by writing citations and arranges for vehicles to be impounded. Provides training on parking enforcement to City or contract personnel. Provides traffic control services. Assists with facilitating efficient traffic flow. Represents the Police Department at public or community functions/events and makes presentations. Investigates and documents criminal activity where no suspect is present and no immediate follow-up investigations are required. Investigates property damage only collisions. Conducts basic searches for latent prints, DNA evidence, and other evidence. Assists in controlling access to crime scenes. Conducts security checks in non-dangerous situations. Verifies temporary no parking signs. Makes entries to various databases. Evaluates and recommends solutions to parking related issues.

**Minimum Requirements**:
**Knowledge, Skills & Abilities**
**Experience**
Experience working in a public safety agency is desirable.

**Education/Training**
Graduation from high school or attainment of GED or CHSPE certificate.

**License(s)/Certification(s)**
Valid California Class C driver's license.

**Knowledge of**:
Basic mathematics.
Basic spelling, grammar and punctuation.
California penal, vehicle, and other related codes.
City of Glendale and Glendale Police Department policies and procedures.
Filing systems.
Standard law enforcement operations and practices.

**When assigned to the Investigative Services Division**:
**Knowledge of**:
**When assigned to the Court Services Detail**:
**Knowledge of**:
Basic rules of criminal and civil procedures.
Operations and procedures of various, local, regional and state court and judicial organizations.
Rules of preserving chain of evidence.
Software and technology related to Body Worn Camera’s and In-Car-Video.

**Ability to**:
Provide exceptional customer service to those using the Police Department.
Model and practice the highest standards of ethical conduct.
Communicate effectively in English, both orally and in writing.
Consistently exercise good judgment and reasoning.
Deal tactfully and courteously with the public.
Develop necessary skills from on the job training and meet standards of performance for the classification by the end of the probationary period.
Establish and maintain smooth working relationships, resolve inter-personal conflicts, and tactfully deal with all levels of employees and the public.
Foster a teamwork environment.
Learn new information and initiate improvements in technical & procedural areas.
Learn penal, vehicle and other codes.
Learn the standing policies and procedures pertaining to police operations.
Listen and ascertain relevant information quickly and accurately.
Maintain confidentiality of information when necessary and prudent.
Make independent decisions in accordance with established policies, procedures, regulations and ordinances.
Multitask in a fast paced working environment.
Quickly and accurately operate complex computerized and mechanical equipment.
Read and comprehend street maps.
Read, write, and comprehend directions in English.
Remain calm and respond effectively in emergency situations.
Stay composed and work in stressful conditions.
Understand and carry out complex oral and written instructions.
Understand police reports and related documents.
Utilize a personal computer, computer terminal keyboard and common business computer software.
Work effectively with other employees.
Work independently with mínimal supervision.

**Skill in**:
Public speaking and presentation.

**Other Characteristics**
**Willingness to**:
Assume responsibility for maintaining a safe working environment.
Effectively deal with angry people and tolerate verbal abuse.
Stand/sit for long periods of time.
Work in confined quarters for extended periods of time.
Work necessary hours and times to accomplish goals, objectives and required tasks in a timely manner.
Work rotating shifts, weekends, and in emergencies.
Work with investigators and assist on