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Clinical Marketing Engagement Specialist

1 month ago

Princeton, United States Lingraphica Full time

**Company Description**

**Essential Duties & Responsibilities**

Outbound responsibilities:

- Works to schedule SLP’s for device demos, webinars, and in-services
- Monitors cancellations and works with SLP’s on rescheduling of demos
- Collaborates with the Clinical Sales team when needed for demos and other outreach events & projects
- Multi-tasks and successfully executes projects under a heavy workload, tight deadlines and changing conditions
- Coordinates loaner device recall when device demos /webinars have concluded
- Reports key data points and metrics regarding outreach events to Outreach & Events Manager

**Intake Responsibilities**:

- First point of contact for clinical intakes
- Engages with clinicians via inbound calls and chat sessions to answer questions and input intake information
- Receives face sheets and inputs into database; follows up with clinicians as necessary to obtain missing information
- Successfully interacts with prospects and existing customers by providing a superb experience to create new relationships/partnerships and maintain existing relationships
- Educates existing and prospective SLP’s about Lingraphica’s technology and how it can benefit their clients
- Triages opportunities and customer issues
- Offers an exceptional customer service experience in every interaction consistent with Lingraphica’s core values
- Other duties as assigned

**Qualifications** Education & Experience**
- 1-2 years related customer service, sales, marketing and/or related administrative experience
- Experience in the healthcare industry and/or durable medical equipment, preferred

**Knowledge, Skills & Abilities**
- Proficient in basic computer programs with willingness to learn new systems
- Working knowledge of Microsoft Office 365
- Experience with OneDrive, RingCentral, and HubSpot or similar CRM, preferred
- Self-motivated
- Organized; attention to detail
- Excellent verbal, phone, and written communication skills

**Additional Information** Work Environment & Physical Demands**

Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without reasonable accommodation.

**Travel**

Travel is required for the annual company meeting and team off-site, within the continental United States, approximately twice per year.

**Accommodations**

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

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